Bilingual Personal Banker

Fhnb; Harker Heights (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Fhnb is seeking a Teller to provide exceptional service in a busy branch environment. The role involves handling cash transactions, processing deposits, and balancing daily cash drawers while ensuring accuracy and compliance.

A strong focus is placed on serving a diverse customer base, including many Spanish-speaking clients, with attention to professionalism and teamwork. Responsibilities include advising customers on bank products, cross-selling services, and maintaining records per policy.

Qualifications

• Fluent in Spanish and English.
• High school diploma or equivalent required.
• Six months of work experience in retail or customer service preferred.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments.
• Evaluate customer accounts to offer bank products and services.
• Cross-sell bank services and products to a diverse customer base, including Spanish speakers.
• Process deposits, verify transactions, and balance daily operations.
• Handle money orders, cashier's checks, wires, and certificates of deposit.
• Maintain compliance with bank policies and procedures and ensure accurate documentation.

Skills

Bilingual Spanish-English

Education

High school diploma/equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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