Bilingual Personal Banker

First Convenience Bank; El Paso (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a teller to provide exceptional customer service in a high-volume branch environment. The role involves cash handling, deposits, and cross-selling bank products while serving a diverse Spanish-speaking customer base.

Under supervision, you will follow policies, strive for new account production, and balance daily transactions. Flexibility to work evenings, weekends, and holidays is required, with background checks completed as per policy.

Qualifications

• Must be at least 18 years old.
• High school diploma, equivalency, or currently in high school.
• Ability to communicate clearly in both Spanish and English.
• Six months of work experience in retail or customer service preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Background investigation required by company policy.
• Ability to get along with coworkers and work in a team.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established policies under supervisor direction.
• Aim for monthly new account production as directed by management.
• Engage in in-store prospecting within a active sales environment.
• Process deposits and pay out funds, recording transactions accurately and balancing daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and proper identification.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier\'s checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including a large Spanish-speaking population.
• Perform other tasks as requested by supervisors.
• Maintain regular and punctual attendance.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Clear communication

Team player

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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