Bilingual Pediatric Front Desk Coordinator

PM Pediatrics; District Heights (MD); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatric Care is seeking a Bilingual Front Desk Associate to greet families, manage front desk tasks, and support the medical team with a welcoming, first-class experience.

The role requires excellent customer service, strong communication, and the ability to work flexible schedules, with occasional travel to another site. HIPAA compliance is essential for maintaining patient confidentiality.

Qualifications

• Front desk experience in healthcare preferred.
• Excellent customer service and telephone skills.
• Strong verbal and written communication.
• Able to work flexible schedules and occasional travel to another site.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Uses empathy and active listening in difficult interpersonal situations.
• Coordinates escalations and urgent issues to ensure timely resolutions.
• Maintains HIPAA-compliant patient accounts and records.
• Performs opening and closing duties, including organizing, stocking, and cleaning.
• Registers patients and manages demographics, insurance, and payments.

Skills

Customer service

Communication

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Bilingual Front Desk Associate to greet families, manage front desk tasks, and support the medical team with a welcoming, first-class experience.

The role requires excellent customer service, strong communication, and the ability to work flexible schedules, with occasional travel to another site. HIPAA compliance is essential for maintaining patient confidentiality.