Bilingual Patient Service Representative (PSR), Family Medicine

Advocate Health; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Bilingual Patient Service Representative to manage electronic health records and provide excellent customer service. This entry-level role involves patient check-in, data verification, scheduling, and ensuring compliance with healthcare regulations. Candidates should possess strong communication and organizational skills. Training and support opportunities are available.

Qualifications

• Entry-level position with no experience required.
• Skills in customer service and communication are essential.

Responsibilities

• Creates electronic health records and verifies patient information.
• Schedules appointments and maintains confidentiality.
• Provides support for patients and handles inquiries.

Skills

Customer service

Communication

Attention to detail

Computer proficiency

Confidentiality

Organizational skills

Education

High School Diploma or GED

Job description

Bilingual Patient Service Representative (PSR), Family Medicine

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Job Overview

The Patient Service Representative (PSR) plays a crucial role in creating and managing electronic health records, ensuring patient safety through accurate identification, and providing excellent customer service. Responsibilities include patient check-in, data verification, scheduling, and supporting patients with various needs, all while maintaining confidentiality and compliance with healthcare regulations.

Key Responsibilities

1. Creates initial electronic health records, preventing duplicates and ensuring compliance with accreditation standards.
2. Registers patients, verifies demographic and insurance information, and collects payments.
3. Maintains confidentiality per HIPAA and other regulations.
4. Understands insurance plans, discusses financial responsibilities, and refers patients to financial advocates as needed.
5. Ensures compliance with regulations like HIPAA, EMTALA, and others, obtaining signatures as required.
6. Schedules appointments, provides patient instructions, and supports patient portal use.
7. Provides a welcoming environment, handles inquiries, and maintains positive public relations.
8. Assists with document scanning, managing electronic queues, and supports department leadership with training.

Qualifications

• High School Diploma or GED
• Experience: None required
• Skills: Customer service, communication, attention to detail, computer proficiency, confidentiality, organizational skills

Physical & Working Conditions

May require travel and exposure to weather, with physical mobility and ability to lift weights. Work environment includes office and patient contact settings, with necessary sensory and motor skills.

Additional Information

Position is entry-level, contract-based, in the healthcare industry, with opportunities for support and training. No licensure or certification required.