Bilingual Patient Concierge

Gonzaba Medical Group; Cassin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Gonzaba Medical Group in San Antonio, TX seeks a Patient Greeter to warmly welcome patients, visitors and families entering the clinics. The role directs people to the correct locations, answers questions, and maintains a caring, Como Familia atmosphere.

English and Spanish proficiency is preferred. The position may require travel to support patient care at another GMG location and driving a company or personal vehicle with required documentation.

Qualifications

• Education and Training: Minimum high school education or equivalent.
• Experience: Minimum one year experience in a clinic, doctor’s office or hospital.
• Other Requirements: Computer skills to utilize clinic systems for training and clocking in/out.

Responsibilities

• Cordially greets patients, visitors and families and directs them as needed.
• Prolonged standing and walking during shifts.
• Assist patients and visitors by providing help to reach destinations within the clinic.
• Assist patients with entering/exiting vehicles or with minimal physical assistance as needed.
• Arrange transportation for patients as necessary.
• Maintain clear front driveway and pathway for drop-off/pick-up.
• Coordinate with Security or Facilities for assistance when needed.
• Ensure patient safety and confidentiality.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Stamina

Education

High school diploma or equivalent

Tools

Clinic software

Timekeeping systems

Job description

Gonzaba Medical Group in San Antonio, TX seeks a Patient Greeter to warmly welcome patients, visitors and families entering the clinics. The role directs people to the correct locations, answers questions, and maintains a caring, Como Familia atmosphere.

English and Spanish proficiency is preferred. The position may require travel to support patient care at another GMG location and driving a company or personal vehicle with required documentation.