Bilingual Patient Care & Scheduling Specialist

PM Pediatric Care; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

PM Pediatric Care seeks a Mental Health Patient Coordinator to schedule appointments across states, coordinate with providers, referring physicians, and facilities, and communicate insurance coverage and financial responsibilities to patients.

The position requires bilingual Spanish proficiency and offers three schedules: Mon–Fri 11:00am–7:00pm, 12:00pm–8:00pm, or 1:00pm–9:00pm EST. Compensation is around $50,000, with emphasis on warm service and teamwork.

Qualifications

• Experience with insurance eligibility.
• Bilingual Spanish required.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in a team driven environment.

Responsibilities

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
• Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on patient needs.
• Ability to adhere to quality and productivity standards.

Skills

Insurance eligibility experience

Bilingual Spanish

Attention to detail

Organizational skills

Multi-tasking

Teamwork

Education

Bachelor's degree preferred

Job description

PM Pediatric Care seeks a Mental Health Patient Coordinator to schedule appointments across states, coordinate with providers, referring physicians, and facilities, and communicate insurance coverage and financial responsibilities to patients.

The position requires bilingual Spanish proficiency and offers three schedules: Mon–Fri 11:00am–7:00pm, 12:00pm–8:00pm, or 1:00pm–9:00pm EST. Compensation is around $50,000, with emphasis on warm service and teamwork.