Bilingual Patient Care Coordinator

PAX; Fairfield, Northern (NJ, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

PAX Health is seeking a detail-oriented Patient Care Coordinator in New Jersey to support patient care and administrative duties at our front desk. The role includes scheduling, patient check-in, and managing insurance information within the EHR system.

Ideal candidates will be bilingual (English/Spanish), with 3+ years in a healthcare administrative role, and proficiency in Word, Excel, and Google Suite. Full-time and part-time hours are available, with a patient-centered approach to care.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent is required.
• Healthcare Administration certificate program is preferred.
• Minimum 3+ years of experience as medical receptionist/administrative assistant.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating demographics and insurance in the EHR system.
• Schedule appointments and address patient inquiries via various channels.
• Register and check-in patients in person or via virtual check-in; prepare documents and ensure authorization coverage and payment for visits.
• Maintain financial records by updating patient charges and providing receipts.
• Manage insurance claims and ensure accuracy of patient records in the EHR system.
• Provide telehealth support and assist patients with online platforms and incoming faxes.
• Notify providers of late arrivals and reschedule as needed.
• Address patient needs including prescriptions, prior authorizations, and medical record transfers.
• Ensure a clean, welcoming front office and assist distressed patients as needed.
• Support patient follow-ups and reminders for preventive care.

Skills

Bilingual English/Spanish

Interpersonal communication

Organizational skills

Time management

Education

High school diploma or equivalent

Healthcare Administration certificate (preferred)

Tools

Word

Excel

Google Suite

EHR software

Job description

Description

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.

We are seeking a highly organized and compassionate Patient Care Coordinator to join our team.

The Bilingual (English/Spanish) Patient Care Coordinator holds a pivotal role in managing both patient care and administrative tasks. Their primary objective is to ensure that patients receive exemplary support and assistance throughout their healthcare journey.

We have full-time and part-time available. Part-time is 20 hours per week, Monday through Friday from 3pm-7pm. Full-time is 40 hours per week, Monday-Friday 8am-4pm.

Responsibilities:

• Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in the EHR system.
• Schedule appointments and address patient inquiries via various channels.
• Register and check-in patients in a timely manner through virtual check-in systems or in-person. Prepare necessary documents for the visit and ensure authorization coverage and payment for each visit.
• Maintain accurate financial records by updating patient financial information, recording, and collecting patient charges, and providing receipts for payments.
• Manage insurance claims and maintain accuracy of patient records in the Electronic
• Health Record (EHR) system.
• Provide support for patients encountering telehealth or technological challenges. Monitor online referral platforms and respond to incoming faxes promptly.
• Notify providers of patients' late arrival; reschedule and/or make other accommodations when necessary.
• Address patient needs, including prescription refills, prior authorizations, and medical record transfers.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Helps patients in distress by responding to emergencies.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for follow ups, re-evaluations, etc.
• Other duties as assigned

Requirements

• Must speak English/Spanish
• High school diploma or equivalent.
• Completion of a Healthcare Administration certificate program preferred
• 3+ years of experience working as a medical receptionist/administrative assistant in the healthcare field
• Proficiency in Word, Excel, and Google Suite.
• Proficiency in Electronic Health Records (EHR) software.
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Strong attention to detail and organizational skills.
• Punctuality and efficiency paired with empathy and interpersonal skills.

Equal Opportunity Employer (EOE) Statement for PAX HealthPax Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.