Bilingual Patient Call Center Representative (English/Spanish)

Saludos Hispanos; Rocklin (CA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k

Hybrid work from home

Job summary

Luna Physical Therapy, headquartered in Rocklin, CA, is seeking a Bilingual Patient Call Center Representative (English/Spanish) to handle patient calls and scheduling in a fast-paced environment. The Concierge Associate ensures excellent patient service and accurate data capture as part of Luna’s growing network of affiliated providers.

The role requires strong communication, proficiency in Google Suite, and the ability to work in a hybrid setup with on-site training in Rocklin, CA.

Qualifications

• Candidates must have at least a High School Diploma or equivalent.
• Fluent in reading, writing, and speaking both Spanish and English.
• 1 year of office admin experience.
• Experience in call/contacts center or high-volume call environments preferred.

Responsibilities

• Answer incoming calls from new and existing patients and schedule with available therapists.
• Record and communicate patient information (ID, history, insurance, intake forms, etc.).
• Screen and coordinate calls from healthcare providers.
• Place outbound calls and emails to patient leads.

Skills

Customer service

Interpersonal communication

Bilingual English/Spanish

Google Suite

Detail-oriented

Multitasking

Call center experience

Office administration

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

Bilingual Patient Call Center Representative (English/Spanish)

Luna Physical Therapy

Job Category

Overview

Description

Established in 2018, Luna has swiftly emerged as the nation's leading and fastest-growing physical therapy company. Our extensive and continuously expanding network of physical therapists harness Luna's cutting-edge technology everyday to deliver personalized at-home care. This innovative approach has consistently demonstrated improved convenience, accessibility, safety, and adherence for patients. Luna takes pride in partnering with esteemed healthcare providers such as Emory Health, Scripps Health, UCLA Health, and Intermountain Healthcare, solidifying our commitment to exceptional healthcare delivery.

Here at the Luna headquarters in Rocklin, the Bilingual Patient Call Center Representative (better known as Concierge Associate - Patient Onboarding) will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna’s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.

What you will do:

• Manage the registering, scheduling and rescheduling for all new and existing patients
• Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
• Receive, screen and coordinate telephone calls from healthcare providers
• Place outbound calls and emails to patient leads

You will be a good fit if you have:

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Ability to read, write, and speak Spanish and English fluently

What Luna can offer you:

• 401k
• Hybrid work from home options (minimum 6 months of on the job training in Rocklin, CA office and must meet performance expectations)
• A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!

Physical therapy, delivered.www.getluna.com

#LUNACORP1

Company Values

Care Exceptionally

The success of our patients, therapists, physicians, and team members is critical.

Be Incredibly Relentless

Changing healthcare is hard. It takes daily refocusing to advance our cause. Be ambitious and think big.

Make an Impact

Take ownership. Act with commitment and dedication. Work smart. Be self-directing and decisive. Speed matters. Use data when possible but trust your instincts. Get stuff done. The details matter.

Become 1% Better, Every Day

Constantly seeks opportunities to improve. Practice blameless problem-solving. Have a growth mindset.