Bilingual Patient Access Representative

AssociatesMD; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

AssociatesMD in Plantation, Florida is seeking a highly energetic Bilingual Front Desk Coordinator to join our primary care team. As the first point of contact for patients, you will greet visitors, verify insurance, and guide them through the intake process in English and Spanish.

You will manage the flow of the office, handle administrative tasks, collect copays, coordinate referrals, and ensure a welcoming, compliant patient experience.

Qualifications

• Bilingual English and Spanish required for patient communication.
• Proficiency with electronic medical records and modern office software.
• Customer service mindset with calm, empathetic professionalism.

Responsibilities

• Greet patients and verify insurance in the EMR system.
• Schedule appointments, collect copays, and update demographics.
• Coordinate referrals and assist with intake and patient flow.
• Work with clinical team to ensure smooth transitions from waiting room to exam room.
• Maintain HIPAA confidentiality and privacy in all interactions.

Skills

Bilingual EN/ES

EMR proficiency

Customer service

Detail orientation

Tools

eClinicalWorks

Job description

Bilingual Patient Access Representative

AssociatesMD, Plantation, Florida, United States

About this position

PRIMARY CARE PRACTICE & URGENT CARE IN PLANTATION, PEMBROKE PINES, DAVIE, WESTON, MARGATE, DANIA BEACH AND FT.LAUDERDALE, FL

AssociatesMD was founded in 2007 with the flagship location in Davie, Florida. AssociatesMD is dedicated to providing comprehensive and compassionate medical care that caters to unique needs of each individual.

With a team of experienced healthcare professionals, cutting edge-technology, and a patient centered approach, AssociatesMD strives to ensure that each patient receives the highest quality medical services. AssociatesMD offers a wide range of medical services designed to address various healthcare needs. From routine check-ups and preventative care from primary care physicians, to specialized consultations in cardiology and nutrition, the medical group is equipped to handle a variety of medical conditions. Our patient centered-approach ensures that each patient is actively involved in their healthcare decisions, and AssociatesMD works collaboratively to develop personalized treatment plans.

At AssociatesMD the patient’s comfort, well-being, and trust are our top priorities. The medical group believes in building strong clinician-patient relationships based on open communication and mutual respect. AssociatesMD friendly staff is here to answer questions, address concerns, and provide support throughout the patient’s healthcare journey.

About the Role

We are looking for a professional, high-energy Bilingual Front Desk Coordinator to join our primary care team. As the first point of contact for our patients, you play a critical role in shaping the patient experience. You will manage the flow of the office, handle administrative tasks with precision, and ensure our patients feel welcomed and supported from the moment they walk through the door.

Key Responsibilities

• Patient Welcome & Check-In: Greet patients warmly, verify insurance, and update demographic information in the EMR system (eClinicalWorks experience is a plus).
• Bilingual Communication: Effectively communicate with both English and Spanish-speaking patients to assist with scheduling, intake, and general inquiries.
• Administrative Excellence: Handle patient check-outs, collect copays/balances, and coordinate referrals.
• Flow Management: Work closely with the clinical team (MAs and Providers) to ensure a smooth transition from the waiting room to the exam room.
• Privacy & Compliance: Maintain strict patient confidentiality in accordance with HIPAA guidelines.

What We’re Looking For

• Fluent in English and Spanish (Required): Must be able to speak, read, and write comfortably in both languages to assist our diverse patient population.
• Tech-Savvy: Comfortable navigating electronic medical records and modern office software.
• Customer Service Star: A "people person" who remains calm, empathetic, and professional, even during busy hours.
• Detail-Oriented: Someone who takes pride in accuracy, whether it's entering insurance data or managing a provider’s schedule.

Why Join Our Team?

• Dynamic Work Environment: Work in a modern, integrated healthcare setting that values efficiency and innovation.
• Team Culture: Join a supportive group of professionals who value employee morale and collaborative care.
• Professional Growth: Opportunity to work in a leadership-driven environment with clear standards of excellence.

We are an equal opportunity employer and value diversity at our company.