Bilingual Parts Specialist - Customer Service & Auto Parts

O'Reilly Auto Parts; Gravette (AR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Gravette, AR seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help them choose parts, process transactions, and support store operations including returns and stock updates.

Bilingual candidates are encouraged to apply and may assist professional customers as needed. The role involves cash handling, answering calls per policy, and performing training and store tasks under management supervision.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote customer service programs.
• Greet customers and assist in selection of merchandise.
• Assist managers and installer service specialists as needed.
• Provide excellent service to customers calling the store by phone.
• Process exchanges and returns per company policies.
• Address and resolve customer complaints.
• Perform daily operational tasks and stocking.

Skills

Quickly match alphanumeric sequences

Outstanding customer service

Multitask

Job description

O'Reilly Auto Parts in Gravette, AR seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help them choose parts, process transactions, and support store operations including returns and stock updates.

Bilingual candidates are encouraged to apply and may assist professional customers as needed. The role involves cash handling, answering calls per policy, and performing training and store tasks under management supervision.