Bilingual Parts Specialist - Customer Service & Auto Growth

O'Reilly Auto Parts; Saltillo (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k Start Day 1

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management in daily tasks and promotions, with a focus on friendly, efficient assistance and upholding company policies.

Responsibilities include greeting customers, assisting with merchandise selection, helping professional customers, processing payments, and handling exchanges/returns in line with policies. Bilingual ability is encouraged.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.

Skills

Customer service

Bilingual

Retail sales

Multitasking

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management in daily tasks and promotions, with a focus on friendly, efficient assistance and upholding company policies.

Responsibilities include greeting customers, assisting with merchandise selection, helping professional customers, processing payments, and handling exchanges/returns in line with policies. Bilingual ability is encouraged.