Bilingual Parts Specialist — Auto Parts & Customer Care

O'Reilly Auto Parts; Webster (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

O'Reilly Auto Parts in Webster, TX is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with tasks. Bilingual candidates are encouraged to apply and will benefit from extensive product training and advancement opportunities.

The role includes cash handling, returns processing, inventory tasks, and occasional vehicle deliveries as needed. Prior automotive parts familiarity is a plus, and ASE certification is desirable.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Able to multitask between in-store and phone interactions.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support management and installer service specialists as needed.
• Handle cash, returns, and credit card transactions per policy.
• Address customer complaints and resolve issues courteously.
• Assist with stock, planogram updates, and routine store maintenance.
• Provide in-store services (e.g., test equipment per training).
• Occasionally drive a delivery vehicle when needed.
• Complete required company trainings.

Skills

Customer service

Multitasking

Spanish proficiency

Job description

O'Reilly Auto Parts in Webster, TX is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and to support store management with tasks. Bilingual candidates are encouraged to apply and will benefit from extensive product training and advancement opportunities.

The role includes cash handling, returns processing, inventory tasks, and occasional vehicle deliveries as needed. Prior automotive parts familiarity is a plus, and ASE certification is desirable.