Bilingual Parts Specialist: Auto Parts & Customer Care

3M HEALTHCARE; Hernando (MS); On-site; USD 16,531,200 - 24,796,800; Full time

Benefits offered by this job

Competitive wages

401k

Medical, Dental, Vision Insurance

Tuition assistance

Job summary

O’Reilly Auto Parts in Hernando, MS is hiring a Parts Specialist to deliver exceptional customer service to retail and installer customers. The role includes helping shoppers, answering calls, processing payments, and assisting with professional accounts. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, matching parts, managing returns, and executing daily tasks such as stocking and image updates. ASE certification is preferred for this position.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist professional customers as directed.
• Process exchanges and returns for credit per policy.
• Answer store phone calls, lookup parts, quote prices, and suggest related items.
• Maintain cash drawer and process payments.
• Complete daily store tasks such as stocking and planogram updates.

Skills

Customer service

Multitasking

Bilingual

Education

ASE certification

Tools

Weatherly Index System

Job description

O’Reilly Auto Parts in Hernando, MS is hiring a Parts Specialist to deliver exceptional customer service to retail and installer customers. The role includes helping shoppers, answering calls, processing payments, and assisting with professional accounts. Bilingual candidates are encouraged to apply.

Responsibilities include greeting customers, matching parts, managing returns, and executing daily tasks such as stocking and image updates. ASE certification is preferred for this position.