Bilingual Parts & Customer Service Specialist

O'Reilly Auto Parts; Gainesville (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Gainesville, TX is seeking a Parts Specialist to deliver high-level service to retail customers and support store management in daily tasks. This role emphasizes friendly customer interactions and accurate parts lookup.

Responsibilities include greeting customers, assisting with merchandise, handling cash, processing returns, and supporting store operations such as stocking and planogram updates where permitted.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist in merchandise selection.
• Support store management and installer service specialists as needed.
• Answer store calls according to policy, look up parts, quote prices, and promote low-price guarantees.
• Process exchanges and returns per policy and resolve customer complaints.
• Assist with daily image maker, planogram updates, stocking, and shelf maintenance.
• Operate test equipment after training and company requirements are met.

Skills

Alphanumeric matching

Customer service

multitasking

Job description

O'Reilly Auto Parts in Gainesville, TX is seeking a Parts Specialist to deliver high-level service to retail customers and support store management in daily tasks. This role emphasizes friendly customer interactions and accurate parts lookup.

Responsibilities include greeting customers, assisting with merchandise, handling cash, processing returns, and supporting store operations such as stocking and planogram updates where permitted.