Bilingual Part-Time Teller — Elevate Customer Experience

PNC Financial Services Group, Inc.; Irving (TX); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical & prescription coverage

Employee life insurance

401(k) with match

Backup child/elder care

Educational assistance

Wellness program

Parental leave

Paid holidays

Occasional absence days

Job summary

PNC Financial Services Group, Inc. seeks a Part-Time Teller in Irving, TX to deliver a superior customer experience, educate customers on options, and identify banking opportunities during interactions.

The role emphasizes accurate transactions, referrals to branch staff, and leveraging technology to assist customers. The position is in-office with a preference for bilingual Spanish speakers and does not sponsor visas.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Customer Service

Customer Experience

Digital Awareness

Problem Solving

Identifying Opportunities

Leveraging Technology

Proactive Sales

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Part-Time Teller in Irving, TX to deliver a superior customer experience, educate customers on options, and identify banking opportunities during interactions.

The role emphasizes accurate transactions, referrals to branch staff, and leveraging technology to assist customers. The position is in-office with a preference for bilingual Spanish speakers and does not sponsor visas.