Bilingual Parish Front Desk & Administrative Assistant

Archdiocese of Miami; Florida; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

St. Edward Catholic Parish in Pembroke Pines, FL, seeks a full-time Parish Receptionist/Administrative Assistant to warmly greet visitors, answer general inquiries, and direct staff.

You will perform clerical tasks, manage ParishSOFT data, and support parish registrations with discretion and professionalism. The ideal candidate has a high school diploma with 3 years of admin/customer-service experience, strong English and Spanish communication, 50 wpm typing, and proficiency in MS Office.

Formación

• High School diploma or GED and three years administrative experience in a customer-service environment.
• Preferred: Post-secondary college or business-school education and three years of experience in a customer-service environment.
• Familiarity with the Archdiocesan website.
• Knowledge of basic tenets of the Catholic Church, its hierarchical structure, and entities.
• Excellent human relations and service skills including the ability to maintain focus on and professionalism in challenging situations, both in person and by phone.
• Must be able to multi-task with a high level of accuracy in an environment of simultaneous callers and visitors.
• Ability to type at least 50 wpm with 90% accuracy.
• Proficiency in MS Outlook, MS Word, and MS Excel, and knowledge of MS PowerPoint.
• Good oral and written English-language communication skills, including clear speaking voice.
• Good Spanish-language oral and written communication skills required.
• Experience in a Roman Catholic environment strongly preferred.

Responsabilidades

• Provide exemplary customer service to employees and others who contact St. Edward Catholic Church by phone or in person, assess their needs, and direct them to the appropriate department.
• Embraces a warm and welcoming sense of hospitality and professionalism.
• Provide callers and visitors with answers to basic questions on operations, office locations and schedules, or document and transmit concerns to appropriate staff member.
• Perform clerical duties such as data input, preparing mailings, accepting and distributing packages, reviewing voicemail, and receiving Parish mail.
• Record and process Mass intentions in the database.
• Maintain database of parishioner registrations and contributions and enter the weekly contributions into the ParishSOFT software.
• Prepare the quarterly transmission of parishioner data to the envelope company.
• Become familiar with basic terminology, titles of personnel of the Catholic Church, and ministries in the Archdiocese to better relay messages and policies.
• Maintain contact information with resources outside of the Parish (i.e., Catholic Charities for people seeking immediate direct services.) that can be helpful to those in need.
• Develop knowledge of the Archdiocese of Miami’s offices and services.
• Present a positive, professional, business-like image when representing St. Edward Catholic Church.
• Respect the confidentiality of information acquired through the role within St. Edward Catholic Church.
• Other duties may be assigned.

Conocimientos

Customer service

Multitasking

Typing 50 wpm

Spanish language

Educación

High School diploma or GED

Post-secondary college education (preferred)

Herramientas

MS Outlook

MS Word

MS Excel

MS PowerPoint

Descripción del empleo

St. Edward Catholic Parish in Pembroke Pines, FL, seeks a full-time Parish Receptionist/Administrative Assistant to warmly greet visitors, answer general inquiries, and direct staff.

You will perform clerical tasks, manage ParishSOFT data, and support parish registrations with discretion and professionalism. The ideal candidate has a high school diploma with 3 years of admin/customer-service experience, strong English and Spanish communication, 50 wpm typing, and proficiency in MS Office.