Bilingual Paint Store CSR - In-Store Sales & Tinting

The Sherwin-Williams Company; Watertown (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to serve customers in Beaver Dam-area stores within a 15 mile radius of Store #3003, at 1633 N. Spring St., Beaver Dam, WI. This full-time role focuses on delivering excellent service and meeting store sales goals.

You will assist customers, answer questions about products, tint and mix as needed, stock displays, and support deliveries while maintaining high product standards and accuracy in transactions.

Qualifications

• Must be at least eighteen (18) years of age.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English.
• Able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Able to lift up to 50 lbs. frequently and 70 lbs. occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams: at least a 3 rating on most recent appraisal.
• Internal Sherwin-Williams: completed HR Cloud eLearning courses.

Responsibilities

• Provide excellent sales service to customers.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and inventory.
• Stock shelves and set up displays.
• Tint and mix products per customer specifications.
• Load/unload delivery trucks and assist with deliveries.
• Stay knowledgeable on products offered and discuss options.
• Follow inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Customer service

Cash handling

Lifting up to 50 lbs

Teamwork

Education

High School diploma or GED

Tools

Driver's license

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to serve customers in Beaver Dam-area stores within a 15 mile radius of Store #3003, at 1633 N. Spring St., Beaver Dam, WI. This full-time role focuses on delivering excellent service and meeting store sales goals.

You will assist customers, answer questions about products, tint and mix as needed, stock displays, and support deliveries while maintaining high product standards and accuracy in transactions.