Bilingual Paint & Customer Service Specialist

Sherwin-Williams

Warner Robins (GA)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Sherwin-Williams in Warner Robins, GA is seeking a Customer Service Specialist to assist customers, answer questions about products, and recommend solutions. The role emphasizes delivering excellent service, meeting store sales goals, and maintaining product presentation.

Previous paint/product knowledge is a plus; role may involve in-store and phone support, with opportunities to grow within a busy retail environment.

Qualifications

Must be at least eighteen years of age.
Authorized to work in the country without visa sponsorship.
Able to read, write, comprehend, and communicate in English.
Able to read, write, comprehend, and communicate in Spanish.
Lift up to 50 lbs frequently and 70 lbs occasionally.
Willing to work evenings and weekends.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Load/unload delivery trucks and assist in deliveries as needed.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.