Bilingual Paint & Customer Service Associate

Sherwin-Williams Co.; Village of Maine (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

Sherwin-Williams in Wisconsin seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, recommend products, and process transactions.

The role emphasizes delivering high levels of customer satisfaction, meeting sales goals, handling store operations, and abiding by policies. The position requires working at stores within a 5-mile radius of Schofield.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English; must also be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Driver’s License

Customer service

Lifting requirements

Education

High School diploma or GED

Job description

Sherwin-Williams in Wisconsin seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, recommend products, and process transactions.

The role emphasizes delivering high levels of customer satisfaction, meeting sales goals, handling store operations, and abiding by policies. The position requires working at stores within a 5-mile radius of Schofield.