Bilingual Ops Supervisor - Flood Support (English/Spanish)

MCI; Wichita (KS); On-site; USD 65,000 - 85,000; Full time

Job summary

MCI is a fast-growing tech-enabled services company with a strong call center footprint. We seek an Operations Supervisor to lead the Flood Support project, ensuring efficient day-to-day operations and strong performance. Fluency in English and Spanish is highly preferred to communicate with diverse stakeholders.

This U.S. Federal Contract role requires strict adherence to guidelines and the ability to pass a Level 2 background check. Shift hours include CST coverage and scheduling flexibility.

Qualifications

• Proven experience in a contact center environment.
• Demonstrated supervisory experience with a track record of effective team leadership.
• Fluency in both English and Spanish.
• Strong organizational and problem-solving skills.

Responsibilities

• Direct and oversee all aspects of daily operations for the Flood Support project to ensure seamless execution and efficiency.
• Drive team performance by setting clear goals, monitoring progress, and fostering a high-productivity environment.
• Manage staff attendance, create and adjust schedules, and oversee shift management to optimize workforce deployment.
• Proactively address performance concerns, provide constructive feedback, and implement corrective actions, including terminations when required.
• Serve as the primary communication link between team members and stakeholders to ensure project objectives and expectations are met.
• Uphold compliance with company policies, industry standards, and relevant regulatory requirements.
• Identify opportunities for process improvements and implement strategies to enhance operational efficiency.
• Provide coaching and mentorship to team members to support professional growth and skill development.
• Monitor and report KPIs to assess team effectiveness and project success.
• Collaborate with other departments to ensure resource availability and alignment with organizational goals.
• Perform additional tasks as assigned to support project needs and organizational objectives.

Skills

Contact center experience

Supervisory experience

Bilingual English/Spanish

Communication skills

Job description

MCI is a fast-growing tech-enabled services company with a strong call center footprint. We seek an Operations Supervisor to lead the Flood Support project, ensuring efficient day-to-day operations and strong performance. Fluency in English and Spanish is highly preferred to communicate with diverse stakeholders.

This U.S. Federal Contract role requires strict adherence to guidelines and the ability to pass a Level 2 background check. Shift hours include CST coverage and scheduling flexibility.