Bilingual OPS Clerk - Medicaid Program Integrity

State of Florida; Tallahassee (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

State of Florida's Agency for Health Care Administration seeks an OPS Senior Clerk to support the Medicaid Program Integrity unit. The role handles mail, messages, and inquiries, ensuring accurate communication to staff and underserved populations, including bilingual callers.

Responsibilities include processing mail, coordinating with investigators, and assisting with administrative tasks. Strong communication, organization, and independent work are essential for success in a fast-paced

Qualifications

• Two years of customer service experience.
• Preference for candidates with a high school diploma or equivalent.
• Must successfully complete background and fingerprint screening.

Responsibilities

• Answer and return phone calls on behalf of office employees.
• Take and communicate messages to staff promptly.
• Receive mail and forward documents to staff quickly.
• Collaborate with team members on projects and assignments.
• May perform interpreter duties if bilingual.

Skills

Telephone etiquette

Verbal communication

Written communication

Problem solving

Independent work

Regulatory knowledge

Microsoft Office

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet Explorer

Job description

State of Florida's Agency for Health Care Administration seeks an OPS Senior Clerk to support the Medicaid Program Integrity unit. The role handles mail, messages, and inquiries, ensuring accurate communication to staff and underserved populations, including bilingual callers.

Responsibilities include processing mail, coordinating with investigators, and assisting with administrative tasks. Strong communication, organization, and independent work are essential for success in a fast-paced