Bilingual: Operations Quality & Continuous Improvement Supervisor

CHEP; Wilmington (DE); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a Bilingual Operations Quality & Continuous Improvement Supervisor in Wilmington. This role involves developing continuous improvement initiatives, supervising quality control teams, and ensuring adherence to quality guidelines. The ideal candidate has a bachelor’s degree, relevant experience, and exhibits strong leadership and analytical skills.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Child care support

Qualifications

• Bachelor’s degree required.
• 3-5 years in Quality Assurance or Continuous improvement roles.
• Experience leading teams and mentoring.

Responsibilities

• Develops continuous improvement initiatives for quality control.
• Supervises quality department employees.
• Collaborates with plant leadership for compliance.

Skills

Problem-solving

Data analysis

Critical thinking

Organizational skills

Coaching

Conflict Management

Education

Bachelor’s degree in Business or relevant discipline

Tools

MS Office

Job description

Bilingual: Operations Quality & Continuous Improvement Supervisor

Join to apply for the Bilingual: Operations Quality & Continuous Improvement Supervisor role at CHEP

Bilingual: Operations Quality & Continuous Improvement Supervisor

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Join to apply for the Bilingual: Operations Quality & Continuous Improvement Supervisor role at CHEP

This range is provided by CHEP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

**Position is based at the Wilmington site**

**Fully Bilingual in English & Spanish**

Major/Key Accountabilities

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manages and ensures proper documentation of all quality related documents for all plant personnel.
• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Authority/ Decision Making

• Will lead and develop site Quality Control Auditor and Quality Lead positions and the CI program for their service center.
• Drive recommendations for process improvements & CI projects for plant

Key contacts

Internal:

• Territory and Regional Leadership Territory and Network Quality Leadership
• Ops Excellence leadership
• Controls and Compliance team

Qualifications

• Bachelor’s degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.

Experience

• 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.
• Prior experience in a plant or quality supervisory role
• Strong customer focus orientation.
• Demonstrated ability to work in a challenging environment.
• Ability to lead a team.
• Ability to give and receive constructive feedback.
• Demonstrated ability to work cross-functionally.
• Understanding of supply chain practices and metrics.
• Knowledge of manufacturing operations, training quality and production employees.
• Knowledge and experience of quality control program implementation.
• Basic knowledge of OSHA standards.
• 3+ year’s line leadership experience.
• Demonstrated ability to communicate effectively with Director and above level leadership.

Skills and Knowledge

• Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation
• Excellent problem-solving skills and strategic thinking ability.
• Data analysis
• Critical thinking
• Organizational and time management skills
• Strong MS Office knowledge and skills including Excel, Word and PowerPoint
• Quality Mindset
• Coaching and delegation
• Conflict Management

Languages

Required:

Base pay range is $60,000-$85,000 annually

• Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance, Manufacturing, and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage, Manufacturing, and Packaging and Containers Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Child care support

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