Bilingual Operations Leader — Commercial Janitorial

Energy Jobline ZR; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Stratus Building Solutions is seeking an Operations Manager to lead our fast-growing green commercial cleaning program. The role focuses on mentoring, coaching, and executing our service model with a customer-first approach.

You will build relationships with clients and franchisees, resolve issues, and conduct quality audits to ensure high standards. Bilingual English/Spanish is strongly preferred, and experience in janitorial operations plus sales know-how will help you succeed.

Qualifications

• Bilingual English and Spanish required; strong communication with diverse clients.
• Proven leadership with coaching and team growth.
• Experience in janitorial operations preferred.
• Sales experience is a plus.
• Proficient computer skills including Word, Excel, and email.
• Ability to multitask and resolve customer issues.
• Strong customer service mindset.

Responsibilities

• Build relationships with clients and franchisees.
• Receive and remedy customer complaints.
• Conduct quality audits to ensure high service quality.
• Manage startup of service for new customers.
• Handle transfers of service between franchisees.
• Quote and sell one-time services.
• Train new franchisees.
• Conduct quarterly meetings with franchisees.

Skills

Bilingual EN/ES

Leadership

Coaching

Customer service

Multitasking

Communication

Computer skills

Team building

Sales experience

Problem solving

Tools

Microsoft Word

Microsoft Excel

Email

Internet

Job description

Stratus Building Solutions is seeking an Operations Manager to lead our fast-growing green commercial cleaning program. The role focuses on mentoring, coaching, and executing our service model with a customer-first approach.

You will build relationships with clients and franchisees, resolve issues, and conduct quality audits to ensure high standards. Bilingual English/Spanish is strongly preferred, and experience in janitorial operations plus sales know-how will help you succeed.