Bilingual On Premise Administrative Assistant

Aerotek; Southaven (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Paid time off

Job summary

Aerotek is seeking an On Premise Field Operations Associate to support day-to-day workforce administration and site access processes. You will ensure accurate timekeeping, track attendance and disciplinary documentation, and assist with onboarding and contractor support at our Mississippi site.

You will collaborate with managers, HR, and vendors to resolve issues, process timecards, and maintain trackers. Requires 2+ years in a customer service role and an associate degree or equivalent

Qualifications

• Attention to detail with careful handling of sensitive information
• Strong written and verbal communication for customer service
• Ability to track and document attendance/timekeeping issues clearly
• Experience working with timekeeping/HR systems or spreadsheets
• Capability to prioritize requests and meet weekly deadlines
• Customer service mindset and professional demeanor

Responsibilities

• Process employee timecards and follow up on missing/incorrect entries with site management
• Coordinate new-hire badge creation and site access information
• Audit timecards for attendance occurrences and document findings
• Maintain and update attendance and tracker records; distribute updates to HR
• Record weekly disciplinary actions and share summary with managers and HR
• Assist with resolving invoicing discrepancies with internal stakeholders and vendors
• Provide day-to-day administrative support for contractors and onboarding tasks
• Place outbound calls to support completion of pre-employment paperwork and onboarding

Job description

Overview

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions.We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Job Summary

The On Premise Field Operations Associate supports day-to-day workforce administration and site access processes. This role ensures accurate timekeeping, tracks attendance and disciplinary documentation, coordinates new-hire badge access, supports contractor needs, and partners with managers, HR, and vendors to resolve issues efficiently.

Key Responsibilities

• Process employee timecards and follow up on missing or inaccurate time entries; confirm corrections with site management.
• Coordinate new-hire badge creation and site access by collecting required information and sending details to Tim for entry into the door-access system.
• Audit timecards for attendance occurrences; document findings accurately in the attendance tracker.
• Maintain and update the conversion/ADP tracker; distribute updates to HR on the required cadence.
• Update the attendance tracker with weekly disciplinary actions (write-ups) issued.
• Send managers and HR the weekly attendance tracker and summary list of write-ups issued.
• Support resolution of invoicing discrepancies by coordinating with internal stakeholders and vendors as needed.
• Provide day-to-day administrative support for contractors, escalating issues to the appropriate partners when required.
• Place outbound calls through ACT to support completion of pre-employment paperwork and onboarding requirements.

Qualifications

Required

• 2+ years of experience in a customer service–related position
• Associate degree or 2 years of applicable customer service experience

Preferred

• BA/BS degree in Human Resources, Business, Accounting, or a related field

Skills & Competencies

• High attention to detail and strong follow-through; able to handle sensitive information with discretion
• Ability to track, document, and communicate attendance and timekeeping issues clearly
• Strong customer service mindset with professional communication skills (phone, email, and in person)
• Comfort working with timekeeping/HR systems, trackers, and spreadsheets
• Ability to prioritize multiple requests and meet weekly deadlines

Additional benefits include:

• Medical, dental and vision
• HSA & 401k account
• 20 days of paid time off as well as paid holidays
• Parental/Family leave
• Employee discount

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.