Bilingual Office Clerk

Kimbrell’s Furniture; Salisbury (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Kimbrell’s Furniture is seeking a Bilingual Office Clerk to serve as the main point of contact for customers, ensuring smooth payment processes and maintaining customer records. The ideal candidate will have strong communication skills in both English and Spanish, along with a knack for problem-solving and attention to detail, working in a dynamic environment. Join a dedicated team in providing excellent service and support to our valued customers.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Must be bilingual (Spanish).
• Proven experience in a similar role.
• Knowledge of billing and collection techniques.

Responsibilities

• Interact with customers to collect payments.
• Monitor accounts and identify outstanding debts.
• Maintain and update customer records.

Skills

Communication

Problem-solving

Customer service

Negotiation

Tools

MS Office

Job description

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Join to apply for the Bilingual Office Clerk role at Kimbrell’s Furniture

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Ability to gather and verify customers’ personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.
  
  
  

Requirements:

• Proven experience or similar role.
• Cooperation and the ability to work in a team setting is a vital skill required for this position.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stressful work situations.
• Excellent communication skills (written and oral).
• Office experience
• Problem-solving skills.
• Weekend and Holiday availability.
• Must be Bilingual ( Spanish)
• The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Furniture

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