Bilingual Office Clerk

Kimbrells; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Office Clerk to act as a liaison between the business and customers. This role requires strong communication skills to ensure effective debt resolution and payment collection while maintaining customer relations. The ideal candidate will have experience in billing procedures and a proficiency in MS Office. This position offers benefits such as health and dental insurance, paid time off, and a 401(k) plan.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Must be bilingual (Spanish).
• Office experience required.
• Excellent written and oral communication skills.

Responsibilities

• Interact with customers to collect payments professionally.
• Monitor accounts to identify outstanding debts.
• Maintain and update records of customer payments.

Skills

Problem-solving

Communication

Teamwork

Customer service

Education

Proven experience or similar role

Tools

MS Office

Databases

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Office Clerks are the liaison between Kimbrell’s Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers.

This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.

Responsibilities:

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Ability to gather and verify customers’ personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.

Requirements:

• Proven experience or similar role.
• Cooperation and the ability to work in a team setting is a vital skill required for this position.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stressful work situations.
• Excellent communication skills (written and oral).
• Office experience
• Problem-solving skills.
• Weekend and Holiday availability.
• Must be Bilingual ( Spanish)

*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties*