Bilingual Mortgage Advisor - Spanish Lending Specialist

ghr; Chandler (AZ); On-site; USD 46,000 - 72,000; Full time

Job summary

Bank of America is seeking a Mortgage Call Center Specialist to assist clients with financing a home, refinancing, or home equity lines of credit. You will analyze financial goals, determine optimal loan solutions, submit applications, gather documents, and keep clients informed during the process.

Responsibilities include handling inbound/outbound calls, guiding clients through lending options, and maintaining strong communication with partners.

Qualifications

• 1+ year sales and/or mortgage experience.
• Bilingual – Spanish.
• Strong relationship-deepening and client care mentality.
• Active listening to determine client needs and goals.
• Ability to learn all platform systems used in the environment.

Responsibilities

• Provides exceptional client care.
• Answers inbound calls and makes outbound calls to guide clients in finding lending solutions.
• Uses multiple technology systems to assist customers and referral partners.
• Follows lending processes and policies to meet guidelines and manage risks.
• Communicates with clients and partners through calls, email, and messaging throughout the lending process.
• Identifies opportunities to recommend bank products through referrals.

Skills

1+ year sales experience

mortgage experience

bilingual Spanish

client care mindset

effective listening

Education

High School Diploma / GED

Job description

Bank of America is seeking a Mortgage Call Center Specialist to assist clients with financing a home, refinancing, or home equity lines of credit. You will analyze financial goals, determine optimal loan solutions, submit applications, gather documents, and keep clients informed during the process.

Responsibilities include handling inbound/outbound calls, guiding clients through lending options, and maintaining strong communication with partners.