Bilingual Mobile Clinic Patient Advocate

Cabarrus-Rowan-Community-Health-Center; Concord (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Cabarrus-Rowan Community Health Center seeks a Mobile Clinic Patient Advocate to manage daily operations of the CRCHC Mobile Clinic. You will greet patients, answer calls, schedule appointments, verify insurance, and ensure accurate data entry in the EHR.

You’ll also open/close remote clinics and support billing and outreach efforts. Qualified candidates are fluent in English and another language, with at least one year of clerical experience.

Qualifications

• Fluent in English and the specified language(s) in verbal and written form.
• Minimum one year of clerical office experience.
• Excellent organizational, problem-solving and critical thinking skills.
• Ability to travel to all CRCHC locations.
• Bilingual in Spanish and English preferred.

Responsibilities

• Complete front desk duties for mobile and special populations clinic, including migrant, homeless, and mobile clinic.
• Provide oral interpretive services to facilitate communication between staff and patients.
• Set up and take down mobile clinics at outreach sites.
• Disseminate information to patients regarding services and local programs.
• Schedule patient appointments following organization guidelines.
• Interview patients to obtain personal and financial information.
• Calculate sliding fee eligibility and enter charges.
• Document patient information in the EHR for billing.
• Review and update patient charts as needed.
• Create patient claims, collect payments, and reconcile daily payments.
• Scan documents into patient charts within 24 hours of visits.
• Communicate with providers/staff regarding patient information.
• Travel to other CRCHC locations for staffing coverage.
• Transport cargo van safely to community events and maintain vehicle readiness.
• Attend community events to promote services and mission.
• Represent the organization professionally and uphold core values.
• Participate in quality improvement activities and regulatory initiatives.
• Perform other duties as assigned.

Skills

Organizational skills

Problem solving

Critical thinking

Basic computer skills

Confidentiality

Team collaboration

Bilingual Spanish/English

Communication skills

Travel readiness

Education

High school diploma or GED

Associates Degree preferred

Tools

Electronic Health Record (EHR)

Job description

Title: Mobile Clinic Patient Advocate 1

Department: Mobile

Status: Non-Exempt

Position Classification/Category: Administration

Level: N/A

Location: Assigned Clinic

Hourly Pay Range:

Reports To: Mobile Clinic/Special Populations Manager

Direct Reports: N/A

Summary of Position

The Mobile Clinic Patient Advocate is responsible for the daily operations of the CRCHC Mobile Clinic, including greeting patients, answering phone calls, scheduling appointments, accurately verifying insurance, closing the end-of-clinic, and communicating with clinical staff. Under the direct supervision of the Mobile Clinic Manager, this position is responsible for the timely and accurate recording of patient demographics, insurance information, and patient charges and payments. S/He ensures data is entered accurately into the electronic health record. S/He is also responsible for the daily opening and closing of remote clinics.

Minimum Qualifications

Fluent in English and the specified language (s) both in verbal and written communication. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.

Experience: One year of clerical experience in an office setting

• Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment. Knowledge of medical terminology in English and the specified language(s).
• Travel required: Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.
• Additional skills preferred: Bilingual in Spanish and English

Education: High school diploma or GED. Associates Degree preferred.

Certification(s)/Licensure: N/A

Physical Requirements:

Repetitive movement of hands and fingers – typing and/or writing.

Occasional standing, walking, stooping, kneeling or crouching.

Reach with hands and arms.

Talk and hear.

Key Responsibilities

1. Complete front desk duties for the mobile and special populations clinic, including migrant, homeless, and mobile clinic. Front desk duties include registration, completing appointment ticklers, contacting patients to confirm patient appointments and no-shows, and verifying paperwork.

2. Performs oral interpretive services between medical/ behavioral staff and patients/families to facilitate communication in a variety of clinical settings to overcome any language and cultural barriers to understanding.

3. Setting up and taking down mobile medical clinics at outreach sites –at migrant camps, camps, and other gathering sites

4. Disseminates information to all special population patients regarding clinic services and state and local public services.

5. Schedule patient appointment following organization guidelines.

6. Interview the patient to obtain personal and financial information.

7. Calculate sliding fee eligibility based on client income and enter patient charges appropriately.

8. Wholly and accurately document patient information in the electronic health record to facilitate billing.

9. Review patient chart for records requiring updating and perform necessary updates.

10. Create patient claim, collect payment, and document payment in the electronic health record. Reconcile payments at the end of the day.

11. Scan documents into patient charts within 24 hours of visit.

12. Compose messages to the provider/staff regarding patient communication.

13. Travel to other CRCHC locations in the event front desk staffing coverage is needed.

14. Responsible for safe and successful transportation of cargo van to and from community events. Before every trip, check the condition of the vehicle's operational and safety equipment to ensure everything is in proper working order. Report any van malfunctions or needed repairs to the direct supervisor.

15. Develop, discover, and attend community events to promote coverage options and the mission and services of the organization.

16. Represent the company professionally and positively to enhance and promote the core values and mission of the organization.

17. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.

18. Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.

19. Perform other duties as assigned.