Bilingual Membership & Family Services Associate

A Place Called Home; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

A Place Called Home is seeking a Membership & Family Services Associate in Los Angeles to support members, families, and the community. Under the Associate Director of Program Operations, you will help with enrollment, documentation, and outreach while delivering friendly bilingual service.

The role requires Spanish/English communication, strong organizational skills, and a focus on welcoming families to APCH’s programs and services, onsite at the main building.

Qualifications

• Degree: High School diploma or equivalent
• 1-2 years’ experience of related experience and/or training
• Ability to speak, write, read, and understand Spanish (Required)

Responsibilities

• Serve as the primary point of contact for prospective and newly enrolled members and their parents/guardians from initial inquiry through successful enrollment and onboarding.
• Guide prospective families through all steps of the enrollment process, including application completion, required documentation, eligibility requirements, orientation, and other onboarding requirements.
• Monitor enrollment progress and proactively follow up with families regarding incomplete applications, missing documentation, or other outstanding requirements.
• Maintain organized, accurate, and up-to-date enrollment records, ensuring all required member information and documentation is entered and maintained in the membership database.
• Co-lead new Member and Parent orientations including campus tours and introductions to agency culture, expectations, and resources.
• Support members and families in navigating the organization’s programs, policies, and resources and make appropriate referrals to internal staff or community resources when needed.
• Provide exemplary customer service and hospitality to members, families, visitors, and community partners.
• Provide administrative support for attendance tracking, school pick-ups, semester registration outreach, class registration, schedule changes, and other member-related processes.

Skills

Excellent Communication Skills

Professionalism

Customer Service

Time Management

Multitasking

Flexibility

Mission-Driven

Detail-Oriented

Resourceful

Strong Organizational Skills

Google Suite Skills

Microsoft Office Skills

Bilingual Spanish/English

Education

High School diploma or equivalent

1-2 years’ related experience

Tools

Google Suite

Microsoft Office

Job description

A Place Called Home is seeking a Membership & Family Services Associate in Los Angeles to support members, families, and the community. Under the Associate Director of Program Operations, you will help with enrollment, documentation, and outreach while delivering friendly bilingual service.

The role requires Spanish/English communication, strong organizational skills, and a focus on welcoming families to APCH’s programs and services, onsite at the main building.