Bilingual Member Service Representative

Greenstate Credit Union; North Liberty (IA); On-site; USD 23,956 - 28,006; Part time

Benefits offered by this job

Bilingual Pay Program

Job summary

GreenState Credit Union in North Liberty, IA seeks a Bilingual Member Service Representative to deliver high-quality member service in daily transactions and inquiries. As a front-line ambassador, you will handle deposits, withdrawals, transfers, loan payments, and more while upholding privacy and accuracy.

The role emphasizes bilingual service and a commitment to community engagement. The MSR will greet members, conduct service calls, and route complex queries to the appropriate departments.

Qualifications

• Interpersonal skills to represent the Credit Union in a positive way.
• High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
• Thorough knowledge of deposit products and regulations.
• Accuracy in the handling of cash, recording daily transactions, and attention to detail.
• Good telephone manners and techniques.
• Ability to work with minimal direction and exercise sound judgment.
• Member account problem-solving skills.
• Proficiency with related computer applications, spreadsheets, word processing, and database applications.
• Ability to develop and maintain effective working relationships as a cohesive team.
• High school diploma or the equivalent (i.e. GED).
• Cash handling, sales, and customer service experience desired.
• Must be bondable.
• Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Responsibilities

• Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon arrival.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Ensures confidentiality of members account records and account information; requests identification and provides information only to primary or joint owners.
• Makes weekly outbound service calls to members.
• Answers member questions or refers to appropriate departments.
• Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
• Performs member transactions including deposits, withdrawals, transfers, check cashing, loan payments, and more.
• Builds member relationships by recognizing financial needs and directing to the appropriate GreenState product and service.
• Maintains a satisfactory balancing record.
• Educates members and staff on product features and benefits.
• Refers products and services that benefit members to achieve team goals.
• Accepts and examines checks for endorsements, places holds when necessary, provides required documentation.
• Processes mail and night deposit transactions.
• Completes all forms including logs, vault cash, direct deposits, and check orders.
• Participates in Opening and Closing procedures; ensures confidentiality and security at day end.
• Completes daily balancing and reconciliation of drawer discrepancies.
• Monitors and manages the vault, cash disbursements, and end-of-day lock-up.
• Assists in security procedures and handles office keys.
• Balances, maintains, and corrects the coin machine and cash recyclers.
• Plays a vital role in community service and Credit Union events.

Skills

Interpersonal skills

High energy

Accuracy

Telephone manners

Sound judgment

Customer service

Cash handling

Teamwork

Proficiency with computer applications

Education

High school diploma or GED

Job description

GreenState Credit Union

Bilingual Member Service Representative

US-IA-North Liberty

Job ID: 2026-4738

# of Openings: 1

Category: Retail

GreenState Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Hours

Mon/Wed/Fri 8:45am-5:00pm
Thurs 1:00pm-5:00pm
Sat 8:45am-12:00pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
7. Makes weekly outbound service calls to members.
8. Answers member questions or refer members to appropriate departments or supervisors.
9. Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
10. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
11. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
12. Maintains a satisfactory balancing record.
13. Educates members and staff of the features and benefits of all our products and services.
14. Refers products and services that benefit members to achieve team goals.
15. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
16. Processes mail and night deposit transactions.
17. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
18. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
19. Complete daily work including balancing and reconciliation of drawer offages.
20. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
21. Assists in security procedures. Has access to and is accountable for office keys and combinations.
22. Balances, maintains, and corrects the coin machine and cash recyclers.
23. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

1. Interpersonal skills to represent the Credit Union in a positive way.
2. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
3. Thorough knowledge of deposit products and regulations.
4. Accuracy in the handling of cash, recording daily transactions, and attention to detail.
5. Good telephone manners and techniques.
6. Ability to work with minimal direction and exercise sound judgment.
7. Member account problem-solving skills.
8. Proficiency with related computer applications, spreadsheets, word processing, and database applications.
9. Ability to develop and maintain effective working relationships as a cohesive team.
10. High school diploma or the equivalent (i.e. GED).
11. Cash handling, sales, and customer service experience desired.
12. Must be bondable.
13. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reporting Relationship

Reports to the Manager Retail Branch as assigned.

Supervisory Responsibilities

This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.#ID

Equal employment opportunity, including veterans and individuals with disabilities.

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