Member Service Representative

GreenState Credit Union; North Liberty (IA); On-site; USD 23,956 - 28,006; Full time

Benefits offered by this job

Bilingual Pay Program

Job summary

GreenState Credit Union in North Liberty, IA is seeking a friendly Member Service Representative to provide quality service, balance cashier drawers, and process member transactions. You will greet members, handle deposits, withdrawals, transfers, and loan payments, and promote appropriate credit union products.

This role requires accuracy, teamwork, and a commitment to service excellence. Hours include Mon/Wed/Fri and some Saturday shifts; a bilingual pay program is available for qualifying

Qualifications

• Interpersonal skills to represent the Credit Union in a positive way.
• High energy with the ability to engage with members and build rapport.
• Thorough knowledge of deposit products and regulations.
• Accuracy in cash handling and daily transaction recording.
• Good telephone manners and communication techniques.
• Ability to work with minimal direction and exercise sound judgment.
• Member account problem-solving skills.
• Proficiency with related computer applications, spreadsheets, word processing, and databases.
• Ability to develop and maintain effective working relationships in a team.
• High school diploma or GED is required.
• Cash handling, sales, and customer service experience is desired.
• Must be bondable.

Responsibilities

• Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact, using their name when possible.
• Demonstrates teamwork in all interactions with coworkers and the completion of duties.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Maintains a satisfactory balancing record.
• Educates members and staff on the features and benefits of products and services.
• Refs products to meet members' needs and team goals.
• Performs member transactions including deposits, withdrawals, transfers, check cashing, loan payments, and more.
• Balances, maintains, and corrects cash recyclers and coin machines.
• Assists in security procedures and securing confidential information at day end.
• Opens and closes the MSR area and completes daily balancing and reconciliation.

Skills

Interpersonal skills

Customer service

Cash handling

Attention to detail

Communication skills

Team player

Education

High school diploma or GED

Tools

MS Office

Spreadsheets

Word processing

Database applications

Job description

GreenState Credit Union

Member Service Representative

US-IA-North Liberty

Job ID: 2026-4738

# of Openings: 1

Category: Retail

GreenState Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Hours

Mon/Wed/Fri 8:45am-5:00pm
Thurs 1:00pm-5:00pm
Sat 8:45am-12:00pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
7. Makes weekly outbound service calls to members.
8. Answers member questions or refer members to appropriate departments or supervisors.
9. Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
10. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
11. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
12. Maintains a satisfactory balancing record.
13. Educates members and staff of the features and benefits of all our products and services.
14. Refers products and services that benefit members to achieve team goals.
15. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
16. Processes mail and night deposit transactions.
17. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
18. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
19. Complete daily work including balancing and reconciliation of drawer offages.
20. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
21. Assists in security procedures. Has access to and is accountable for office keys and combinations.
22. Balances, maintains, and corrects the coin machine and cash recyclers.
23. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

1. Interpersonal skills to represent the Credit Union in a positive way.
2. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
3. Thorough knowledge of deposit products and regulations.
4. Accuracy in the handling of cash, recording daily transactions, and attention to detail.
5. Good telephone manners and techniques.
6. Ability to work with minimal direction and exercise sound judgment.
7. Member account problem-solving skills.
8. Proficiency with related computer applications, spreadsheets, word processing, and database applications.
9. Ability to develop and maintain effective working relationships as a cohesive team.
10. High school diploma or the equivalent (i.e. GED).
11. Cash handling, sales, and customer service experience desired.
12. Must be bondable.
13. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reporting Relationship

Reports to the Manager Retail Branch as assigned.

Supervisory Responsibilities

This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

PI286112817