Bilingual-Member outreach representative (Spanish)

Pyramid Consulting, Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Member Outreach Representative to join their team. This remote contract position offers the chance to engage with Medicaid members, providing essential support and resources while ensuring compliance with regulations. The role involves handling inbound calls, resolving issues, and maintaining member records, making it a vital part of the healthcare service process. If you are passionate about helping others and have experience in healthcare or call centers, this opportunity could be the perfect fit for you.

Benefits

Health Insurance (Medical, Dental, Vision)

401(k)

Paid Sick Leave

Qualifications

• 1-2 years of healthcare or call center experience required.
• Bilingual in Spanish is essential for member outreach.

Responsibilities

• Support administrative care management activities including outreach and scheduling.
• Serve as a contact point for members, resolving issues and documenting records.

Skills

Healthcare Customer Service

Bilingual in Spanish

Familiarity with Microsoft Tools

Education

High School Diploma or GED

Job description

Immediate need for a talented Bilingual-Member outreach representative (Spanish). This is a 03+ months contract opportunity with long-term potential, located in US (Remote). Please review the job description below and contact me ASAP if interested.

Job Details

• Pay Range: $18.50 - $19/hour. Employee benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave (depending on work location).
• Shift: M-TR 10:30-7pm CST, Fri 9:30-6pm CST, with 30-minute lunch and two 15-minute breaks.
• Responsibilities:
  • Support administrative care management activities including outreach, inbound calls, and scheduling.
  • Serve as a contact point for members, providers, and staff, resolving issues and documenting records per regulations.
  • Contact Medicaid members to offer Disease Management Health Coaching.
  • Use phone and computer comfortably.
  • Participate in onboarding, training, and self-study via Client’s University.
  • Support member connection to resources and handle inquiries.
  • Maintain member records and support member/provider relationships.
  • Make referrals for Social Determinants of Health (SDOH) needs.
  • Perform other duties as assigned and adhere to policies.
• Requirements:
  • High School diploma or GED.
  • 1-2 years of healthcare or call center experience.
  • Skills in healthcare customer service, bilingual in Spanish, and familiarity with Microsoft tools.

We are a leading Healthcare Industry provider, currently interviewing for this and similar contract roles. Apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment in any form.

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