Bilingual Medical Receptionist (Spanish)

JenCare Senior Medical Center; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

JenCare Senior Medical Center in Richmond, VA seeks a Bilingual Medical Receptionist (Spanish) to greet patients, schedule visits, and support front-desk operations. The ideal candidate assists with insurance verification, copays, and patient communications, delivering compassionate service in a fast-paced clinic.

Responsibilities include checking patients in/out, managing appointments, handling phone calls, entering patient data, and coordinating referrals while maintaining patient privacy and

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment.

Responsibilities

• Interacts with patients and records information while greeting, checking-in, checking-out or scheduling appointments.
• Uses computer equipment and programs to add new patient information, prints out relevant forms and schedules appointments.
• Ensures patient contact and emergency contact information is accurately documented in the system.
• Answers telephones, takes detailed messages, and directs them to the appropriate person.
• Clearly communicates information about ChenMed staff to patients and others.
• Verifies patient insurance and collects copays; assists with referrals as needed.
• Escorts patients to exam rooms and ensures their comfort during visits.
• Acts as HEDIS champion for PCP by highlighting needs for scheduled patients.
• Participates in daily/weekly huddles to share patient details.

Skills

Patient interaction

Bilingual Spanish

Phone etiquette

Scheduling appointments

Education

High school diploma or equivalent

Medical Assistant program preferred

Tools

EHR systems

Scheduling software

Job description

Bilingual Medical Receptionist (Spanish)

JenCare Senior Medical Center

Job Category

Overview

Description

The Bilingual Medical Receptionist is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. He/she reports up to an Assistant Center Manager or Center Manager, but could receive occasional instruction/supervision from a designated Lead in the clinic. A successful Front Desk Team Member possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent education required
• Graduation from a nationally accredited Medical Assistant program preferred
• A minimum of 1 year of work experience in a medical clinic or similar environment required