Bilingual Medical Receptionist: Patient Care & Scheduling

Planned Parenthood of Wisconsin, Inc.; Madison (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Company contribution toward medical 보험

Generous Paid Time Off

11 Days of Holiday Pay

Immediate 401(k) Vesting with up to 6%

Paid Parental Leave

Tuition Assistance

Public Service Loan Forgiveness

Job summary

Planned Parenthood of Wisconsin, Inc. is hiring a Bilingual Health Care Receptionist in Madison (40 hours/week) to greet and register patients, answer calls, schedule appointments and verify insurance information.

The role requires bilingual English/Spanish skills and customer service excellence in a medical office setting. The successful candidate will manage demographics, complete data entry, and handle payments while supporting PPWI’s mission and equity commitments.

Qualifications

• Commitment to excellent customer service and PPWI values.
• Support for PPWI mission and commitment to diversity and inclusion.

Responsibilities

• Welcome patients, vendors and visitors in person or by phone.
• Answer multiple lines, schedule appointments, refer calls to staff.
• Verify input of patient demographics into the practice management system.
• Scan patient information into the EHR system.
• Verify and update financial records and insurance information.
• Collect patient fees and balance daily reports.
• Prepare the center for opening and secure closing as needed.
• Remain current on agency policies and PP programs.
• Perform other duties as assigned by the Center Manager.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Communication skills

Data entry

Teamwork

Education

High School Diploma or equivalent

Healthcare experience preferred

Reproductive health care experience desired

Tools

EHR/EPM System

Office 365

Microsoft Office

Job description

Planned Parenthood of Wisconsin, Inc. is hiring a Bilingual Health Care Receptionist in Madison (40 hours/week) to greet and register patients, answer calls, schedule appointments and verify insurance information.

The role requires bilingual English/Spanish skills and customer service excellence in a medical office setting. The successful candidate will manage demographics, complete data entry, and handle payments while supporting PPWI’s mission and equity commitments.