Bilingual Health Care Assistant

Planned Parenthood of Wisconsin, Inc.; Milwaukee (WI); On-site; USD 22,900 - 32,616; Full time

Benefits offered by this job

Company contribution toward medical insurance deductible

Generous Paid Time Off

Tuition Assistance

Paid Parental Leave

Job summary

Planned Parenthood of Wisconsin, Inc. is seeking a bilingual (English/Spanish) Health Care Assistant for our Mitchell Street location. The successful candidate will perform front desk duties, assist clinical staff, and provide patient education and support for sexual and reproductive health care.

The ideal candidate should have a high school diploma, customer service skills, and a commitment to non-judgmental patient-centered care. This position offers flexible hours and a supportive work environment.

Qualifications

• Bilingual English/Spanish skills required.
• High accuracy and attention to detail are crucial.
• Experience in reproductive health or related fields preferred.

Responsibilities

• Greet and register patients at the front desk.
• Assist clinical staff during exams.
• Manage medical supply inventory and prepare exam rooms.

Skills

Customer service

Bilingual (English/Spanish)

Communication skills

Time-management

Organizational skills

Education

High school diploma or GED

Certification from medical assistant program

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Position Overview

We are looking for a bilingual (English/Spanish) Health Care Assistant to join our Mitchell Street location. The role includes front desk duties, clinical support, patient education, and administrative tasks.

Benefits

• Company contribution toward medical insurance deductible
• Generous Paid Time Off
• 12 Days of Holiday Pay
• Immediate 401(k) Vesting with up to 6% company contribution
• Paid Parental Leave
• Tuition Assistance
• Public Service Loan Forgiveness Program

Compensation

Base pay starts at $20.15 per hour. Additional $1.50 per hour for bilingual (English/Spanish) proficiency.

Purpose of Position

Assist patients seeking sexual and reproductive health care by interviewing, screening, educating, and preparing them for their appointment. Provide medical and administrative support to ensure efficient clinic operation, including front desk responsibilities.

Responsibilities

• Perform front office duties, including greeting and registering patients, answering phones, making appointments, verifying third‑party insurance, enrolling patients in third-party payor sources, and collecting patient fees.
• Interview, educate, and document patient history in the EHR, obtaining necessary signatures on consent forms.
• Assist clinical staff during exams and procedures, providing patient support.
• Prepare and clean exam and procedure rooms and medical equipment according to agency standards.
• Manage medical supply inventory and ensure rooms are equipped with necessary supplies.
• Perform and document laboratory tests and results, including urine pregnancy testing, hemoglobin, HIV testing, point‑of‑care urinalysis, and Rh testing; alert licensed staff to abnormal results.
• Perform vital signs, intramuscular injections, phlebotomy, IV placement, and pelvic ultrasound under direct supervision of licensed staff.
• Stay current on sexual and reproductive health care, community resources, agency protocols, referral procedures, and Planned Parenthood services and programs.
• Dispense contraception and medication following clinician orders and frequency tables; administer ordered medications and vaccines.
• Perform quality assurance activities and follow laboratory requirements as defined by Planned Parenthood Federation of America and PPWI Medical Standards and Guidelines.
• Comply with all safety and emergency policies and procedures.
• Perform other duties as assigned.

Qualifications

• Committed to providing excellent customer service and supporting the vision and values of Planned Parenthood of Wisconsin.
• Support the mission of PPWI and its commitment to a culture of diversity, equity, inclusion, and belonging.
• Sensitive to cultural and ethnic differences and able to relate to diverse communities.
• Committed to providing non‑judgmental, patient‑centered care for highest patient satisfaction.
• Demonstrated organization and time‑management skills to manage multiple tasks effectively.
• Clear and effective communication skills with patients, staff, and external parties in person and over the phone.
• Experience with electronic health records (EHR), electronic practice management (EPM), Office 365, and Microsoft Office products preferred.
• High accuracy and attention to detail.
• Effective written and verbal communication skills.
• Ability to read and implement written and verbal instructions.
• Ability to work independently and as a team member.
• Handling sensitive information in a confidential manner.
• Bilingual English/Spanish skills required for some positions.
• CPR certification (certifiable).

Education & Experience

• High school diploma, GED, or equivalent.
• Certification from an accredited medical‑assistant technical program preferred.
• Experience in reproductive health, family planning, obstetrics, gynecology, or related medical/surgical experience is a plus.

Physical Requirements

Job requires hearing, talking, handling and grasping regularly; may require lifting up to 30 pounds; close vision reading; ability to operate computer, telephone, fax, copy machine, calculator, and medical equipment.

Working Conditions

Position performed in a medical office environment with frequent interruptions and moderate noise. Requires working with blood or blood‑borne pathogens, OSHA training, protective equipment. Flexible hours, possibility of evening/weekend hours, travel within Wisconsin, and a valid driver’s license and auto insurance or transportation may be required.

Additional Information

• Job offer contingent upon background investigation.
• PPWI is an equal‑opportunity employer committed to diversity in the workplace.