Bilingual Health Care Receptionist

Planned Parenthood of Wisconsin, Inc.; Madison (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Company contribution toward medical 보험

Generous Paid Time Off

11 Days of Holiday Pay

Immediate 401(k) Vesting with up to 6%

Paid Parental Leave

Tuition Assistance

Public Service Loan Forgiveness

Job summary

Planned Parenthood of Wisconsin, Inc. is hiring a Bilingual Health Care Receptionist in Madison (40 hours/week) to greet and register patients, answer calls, schedule appointments and verify insurance information.

The role requires bilingual English/Spanish skills and customer service excellence in a medical office setting. The successful candidate will manage demographics, complete data entry, and handle payments while supporting PPWI’s mission and equity commitments.

Qualifications

• Commitment to excellent customer service and PPWI values.
• Support for PPWI mission and commitment to diversity and inclusion.

Responsibilities

• Welcome patients, vendors and visitors in person or by phone.
• Answer multiple lines, schedule appointments, refer calls to staff.
• Verify input of patient demographics into the practice management system.
• Scan patient information into the EHR system.
• Verify and update financial records and insurance information.
• Collect patient fees and balance daily reports.
• Prepare the center for opening and secure closing as needed.
• Remain current on agency policies and PP programs.
• Perform other duties as assigned by the Center Manager.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Communication skills

Data entry

Teamwork

Education

High School Diploma or equivalent

Healthcare experience preferred

Reproductive health care experience desired

Tools

EHR/EPM System

Office 365

Microsoft Office

Job description

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 50,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

This is an excellent opportunity for a Bilingual Health Care Receptionist (40 hours/week) at our Madison South Health Center.

As part of our comprehensive benefit package, we offer:

• Company contribution toward medical insurance deductible
• Generous Paid Time Off
• 11 Days of Holiday Pay
• Immediate 401(k) Vesting with up to 6% company contribution
• Paid Parental Leave
• Tuition Assistance
• Public Service Loan Forgiveness Program

PPWI’s compensation philosophy is rooted in equity. Starting offers are determined by both the candidate’s applicable experience and internal equity. The Health Care Receptionist pay starts from $19.29 per hour.

Additional $1.50 per hour for bilingual (English/Spanish)

Purpose of Position:

The Health Care Receptionist is responsible for performing administrative and clerical duties to support clinical operations and provide the highest quality of customer service for patients. This includes greeting and registering patients, answering the phone, scheduling appointments, and data entry including insurance enrollment and verification. The Health Care Receptionist also direct patients, visitors, and callers to appropriate parties and answers basic questions.

Qualification Requirements:

• Must be committed to providingexcellent customer service and support the vision and values of Planned Parenthood of WI.
• Supportforthe mission of PPWI and itscommitmentto a culture of diversity, equity,inclusionand belonging.
• Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.
• Committed to providing non-judgmental, patient centered care to ensure the highest level of patient satisfaction.
• Demonstrates organization and time management skills to manage a variety of tasks effectively.
• Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone.
• Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.
• Accuracy and attention to detail are essential.
• Effective written and verbal communication skills.
• Ability to read and implement written and verbal instructions.
• Ability to work independently and as a team member.
• Ability to handle sensitive information in a confidential manner.
• Some positions require bilingual English/Spanish skills.
• CPR certifiable.

Education and/or Experience:

1. High school diploma or equivalent.
2. Experience in health care setting preferred.
3. Reproductive health care experience is desired.

Physical Requirements:

The position is predominantly sedentary, requiring the ability to sit, bend, stand and walk. May require occasional stooping, reaching, stair-climbing and repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard. Rarely requires kneeling, pushing/pulling and repetitive motions of the feet.

Physical demands of the position necessitate hearing, talking, handling, and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and adding machine or calculator.

Working Conditions:

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.

Evening and/or weekend hours may be necessary.

Essential Duties and Responsibilities:

1. Welcome patients, vendors, and other visitors to the health center in person or by phone.
2. Answer multiple phone lines, schedule appointments, and refer calls to appropriate staff.
3. Verify and input patient demographic information into the Electronic Practice Management system.
4. Scan necessary patient information into the EHR system.
5. Verify and update financial records, enroll patients in third party insurance sources and verify insurance information.
6. Collect patient fees, track daily finances, and post patient payments and balance transaction reports.
7. Prepare the center for opening and secure for closing as needed.
8. Remain current on agency policies and procedures, referral processes and all Planned Parenthood programs.
9. Perform other duties as assigned by the Center Manager.

Any job offer will be contingent upon the results of a background investigation.

PPWI is an equal opportunity employer committed to diversity in the workplace.