Bilingual Medical Receptionist

American Family Care Sugarland; Sugar Land (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading urgent care provider in a dynamic role where you will be the first point of contact for patients. This position is vital in ensuring smooth patient flow and providing exceptional customer service. Your responsibilities will include checking patients in and out, verifying insurance, and maintaining accurate patient records. You'll be part of a supportive team in a well-equipped clinic that prioritizes patient care and satisfaction. If you thrive in a fast-paced environment and are passionate about helping others, this opportunity is perfect for you to make a real difference in people's lives.

Benefits

Great small business work environment

Flexible scheduling

Qualifications

• High School diploma required; previous medical clerical experience essential.
• Strong customer service skills and attention to detail are a must.

Responsibilities

• Check patients in and out, verify insurance, and maintain records.
• Prepare the clinic for opening and assist patients with paperwork.

Skills

Customer Service Skills

Attention to Detail

Basic Computer Knowledge

Education

High School Graduate or Equivalent

Tools

Microsoft Office

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow and provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Qualifications

High School graduate or equivalent. Previous medical clerical experience is a requirement. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.