Bilingual Medical Receptionist

Townsen Memorial; Humble (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Humble, Texas, is seeking a Bilingual Medical Receptionist to provide exceptional customer service and manage patient appointments. Responsibilities include greeting patients, ensuring all documentation is completed accurately, and maintaining patient accounts. Candidates must have a High School Diploma, customer service experience, and BLS Certification. The role demands strong organizational skills, proficiency in Microsoft Office, and the ability to handle high-stress situations calmly.

Qualifications

• One year of experience in customer service is required.
• Basic Life Support (BLS) Certification is needed.

Responsibilities

• Greet patients and assist with necessary paperwork.
• Ensure accuracy of patient information in the EMR system.
• Manage patient appointments and follow-ups.
• Maintain the reception area and organize office supplies.

Skills

Customer service skills

Strong organizational skills

Proficiency in Microsoft Office

Attention to detail

Professional communication skills

Education

High School Diploma or equivalent

Job description

Overview

Townsen Memorial is looking for a Bilingual Medical Receptionist to join our team at the Townsen Memorial Imaging Location – Humble.

Responsibilities

• Greet patients as they arrive and provide them with appropriate information.
• Assist patients to complete all necessary forms and documentation.
• Ensure completeness and accuracy of patients’ forms and log all demographics in the EMR system.
• Update patients’ information into the database.
• Move patients through appointments as scheduled; keep patient appointments on schedule by notifying the provider of patients’ arrival.
• Respond and comply with requests for information, including sending faxes and emails.
• Answer telephone inquiries and deal with inquiries; transfer calls as required and direct calls and messages to the appropriate medical office staff.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information in the e-clinical system.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges.
• Call patients and remind them of their appointments.
• Keep patients’ family informed of patient status.
• Schedule and reschedule patients’ appointments; update appointment calendars.
• Create and label appropriate charts for patients.
• Manage filing and record-keeping; obtain all necessary documents related to the patient chart as needed.
• Coordinate mail flow in and out of the office.
• Maintain stock of forms and office supplies.
• Ensure reception area is well maintained, neat and clean, including the magazines.
• Ensure all vendors and visitors are signed in and processed according to facility policy.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of administrative and clerical procedures and systems (word processing, filing, and other office procedures and terminology).
• Knowledge of computer and relevant software applications.
• Strong computer skills with proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong attention to detail and thoroughness in completing tasks.
• Ability to maintain composure, manage emotions, and avoid aggression in challenging situations.
• High stress tolerance and the ability to handle high-stress situations calmly.
• Adaptability and openness to change with a willingness to work with variety in the workplace.
• Ability to work independently with minimal supervision and to self-initiate tasks.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to multi-task and be task-oriented with strong organizational skills.
• Excellent, professional patient interaction skills and communication.
• Exceptional customer service and phone etiquette.
• Energetic with a desire to learn and develop new skills.

Education and Experience

• High School Diploma or its equivalent.
• One (1) year of experience in customer service.
• Basic Life Support (BLS) Certification.

Townsen Memorial Hospital is an accredited network of facilities with emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care. Townsen Memorial is committed to diversity, dignity, and inclusiveness as a reflection of our core values.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.