Bilingual Medical Office Receptionist

Planned Parenthood of Wisconsin, Inc.; Alabama; On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical insurance deductible

Paid Time Off

11 Days of Holiday Pay

Immediate 401(k) Vesting with up to 6%

Paid Parental Leave

Tuition Assistance

Public Service Loan Forgiveness

Job summary

Planned Parenthood of Wisconsin, Inc. seeks a Bilingual Health Care Receptionist (40 hours/week) at the Madison South Health Center to welcome patients, register them, answer calls, schedule appointments, and manage data entry including insurance enrollment and verification.

The role emphasizes compassionate, non-judgmental care, strong communication, and adherence to privacy standards within a busy medical office environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in health care setting preferred.
• Reproductive health care experience is desirable.

Responsibilities

• Welcome patients, vendors, and other visitors to the health center in person or by phone.
• Answer multiple phone lines, schedule appointments, and refer calls to appropriate staff.
• Verify and input patient demographic information into the Electronic Practice Management system.
• Scan necessary patient information into the EHR system.
• Verify and update financial records, enroll patients in third party insurance sources and verify insurance information.
• Collect patient fees, track daily finances, and post patient payments and balance transaction reports.
• Prepare the center for opening and secure for closing as needed.
• Remain current on agency policies and procedures, referral processes and all Planned Parenthood programs.
• Perform other duties as assigned by the Center Manager.

Skills

Customer service

Effective communication

Time management

Attention to detail

Bilingual English/Spanish

Confidentiality

Teamwork

Independent work

Cultural sensitivity

CPR certifiable

Education

High school diploma or equivalent

Experience in health care setting preferred

Reproductive health care experience desired

Tools

EHR systems

Electronic Practice Management

Office 365

Microsoft Office

Job description

Planned Parenthood of Wisconsin, Inc. seeks a Bilingual Health Care Receptionist (40 hours/week) at the Madison South Health Center to welcome patients, register them, answer calls, schedule appointments, and manage data entry including insurance enrollment and verification.

The role emphasizes compassionate, non-judgmental care, strong communication, and adherence to privacy standards within a busy medical office environment.