Bilingual Medical Front Office

Las Vegas Urology LLP; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Profit sharing

PTO

8 paid holidays

Job summary

Las Vegas Urology LLP is seeking a patient-focused, bilingual Front Office staff member to join our practice in Las Vegas. You will greet patients, check them in/out, schedule follow-ups, answer calls, collect payments, and ensure accurate front-office flow and HIPAA compliance in a busy setting.

Ideal candidates have 1–3 years of medical-office experience, a High School Diploma or GED, and must be bilingual. We offer a competitive benefits package and a stable, patient-centered work environment.

Qualifications

• High School Diploma or GED.
• 1–3 years experience in a medical office.
• Bilingual is a must.

Responsibilities

• Greet patients and check them in/out; schedule follow-ups as needed.
• Answer the phone within the expected rings; collect payments and balance at the end of shift.
• Process co-payments; maintain front-office operations and HIPAA compliance.
• Call no-show patients to reschedule and coordinate with physician/MA for reasons and outcomes.
• Ensure front-office workflow and prepare patient handouts; manage lab and ordering slips as needed.

Skills

Bilingual

Customer service

Education

High School Diploma or GED

Tools

Practice management software

Job description

This is an opportunity to join a growing and well-respected practice! Las Vegas Urology is currently seeking a patient-focused, team oriented Bilingual Front Office employee to join its team. Our staff works together in taking care of our patient's needs and has been doing so for decades.

Las Vegas Urology offers a competitive benefit package which includes:

• Medical, Dental, Vision & Life are paid at 100% for employee only effective the first day of the month following 60 days of employment.
• 401K and Profit Sharing after 1 year of employment.
• PTO accrual
• 8 paid holidays

General Summary of Duties

Responsible for greeting patients. Checking patients in and out and scheduling follow up appointments as needed. Accountable for overseeing the flow of the front office.

Essential Expectations

• Open office and arrive to work on time and be consistent with attendance.
• Answer the phone within 3 rings.
• Greet patients professionally and check them in.
• Collect payments and make sure everything balances at the end of shift.
• Scan new patient paperwork.
• Get updates from existing patients and verify demographic information.
• Call no show patients to reschedule. Task/route the physician or medical assistant with the reason and outcome of the patients no show.
• Keep up with tasks assigned via UroChart.
• Check batch accuracy at the end of every shift and fix and problems with monies collected the day before.
• Make sure the office mail gets out daily.
• Check patients out, schedule follow up appointments if needed and give patient the handouts according to the procedure.
• Process co- payments from the patients at the time of check in.
• When referring patients out set their appointments up while patient is still in the office.
• Call in lab and diagnostic orders for patients and /or give patients lab slips.
• Make 2nd confirmation phone calls for the next day.
• Work the bumped list as assigned.
• Close office.
• Order office supplies.
• Willingness to work overtime when requested.
• Conduct self in accordance with Las Vegas Urology's employee manual.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines and regulations.

Physical Demands

Requires standing and walking for periods of time. Some bending, lifting, and stretching required. Manual dexterity required for use of telephone and computer keyboard. While performing the duties of this job, the employee is regularly required to talk or hear. Position requires the ability to work in stressful situations. Involves contact with patients. Occasional pressure due to multiple patients being seen by the doctor.

Performance Requirements

Knowledge of the Front-Office procedures. Skill in operating the practice management systems. Ability to read, understand, and follow oral and written instruction. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees, and the public. Be the face of the practice and excellent customer service is a must!

Requirements

• High School Diploma or GED.
• 1 - 3 years experience in a medical office
• Bilingual is a must