Bilingual Medical Case Manager (Spanish/English)

Philadelphia FIGHT Community Health Centers; Philadelphia (Philadelphia County); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO 3 weeks (4 weeks after 1st year)

11 paid holidays

Medical, Dental, Vision & Prescription

Short-Term Disability

Life & AD&D

FSA and HRA with employer contribution

403(b) with employer match up to 4%

Education discount with Pierce College

Other employee perks (discounts, legal

Descripción de la vacante

Philadelphia FIGHT Community Health Centers seeks a bilingual Medical Case Manager to support patients with chronic or complex health needs at our Center City Philadelphia sites. The role emphasizes care coordination, benefits enrollment, and trauma-informed support to improve health outcomes.

Responsibilities include caseload management, advocacy for housing and services, eligibility assessments for Medicaid/CHIP, and EMR documentation.

Formación

• Bachelor's degree in a Social Services related field required.
• 1+ years of related experience.
• Must possess basic computer skills including EMR, email, reporting.
• Bilingual in Spanish/English strongly preferred.
• Knowledge of de-escalation methods or willingness to be trained.
• Ability to maintain HIPAA compliance and good judgment.

Responsabilidades

• Manages a caseload of clients with chronic or complex health conditions or vulnerabilities.
• Identifies and advocates for clients within community health centers for housing, utilities, food, and services.
• Assess eligibility for Pennsylvania public benefits (Medicaid, CHIP, SPBP, etc.).
• Maintain regular contact with clients and develop care plans with the team.
• Provide trauma-informed support and crisis interventions with health providers.
• Document client interactions and follow up in the EMR system.
• Support patients at medical appointments or home visits to ensure continuity of care.
• Participate in on-call rotation and act as a mandated reporter when needed.

Conocimientos

Bilingual Spanish/English

Patient communication

EMR / electronic records

Time management

HIPAA compliance

De-escalation skills

Educación

Bachelor's degree in Social Services

Herramientas

HRIS

Microsoft Word

Microsoft Excel

EMR systems

Descripción del empleo

Philadelphia FIGHT Community Health Centers seeks a bilingual Medical Case Manager to support patients with chronic or complex health needs at our Center City Philadelphia sites. The role emphasizes care coordination, benefits enrollment, and trauma-informed support to improve health outcomes.

Responsibilities include caseload management, advocacy for housing and services, eligibility assessments for Medicaid/CHIP, and EMR documentation.