Bilingual Medical Call Center Representative - Northwest Austin

OrthoLoneStar; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

OrthoLoneStar is seeking a Bilingual Medical Call Center Representative in Northwest Austin. This role involves scheduling patient appointments, maintaining medical records, and ensuring quality patient care. Candidates should be bilingual in Spanish, detail-oriented, and possess previous medical office experience.

Qualifications

• Previous experience in a medical office setting.
• Proficient computer skills – Outlook and general Microsoft Office functionality.
• Ability to work in a fast-paced environment.

Responsibilities

• Schedule new and follow-up patient appointments.
• Complete patient registration and maintain medical records.
• Answer inbound calls and confirm appointments.

Skills

Bilingual in Spanish

Attention to detail

Ability to effectively communicate orally and written

Education

High School diploma

Tools

Microsoft Office

Athena

Job description

Bilingual Medical Call Center Representative - Northwest Austin

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Bilingual Medical Call Center Representative - Northwest Austin

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This range is provided by OrthoLoneStar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $21.00/hr

GENERAL JOB DESCRIPTION : Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

Essential Functions

• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.
• Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.
• Record all new patient demographics and update existing accounts in Athena.
• Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.
• Create EMR entries for cancelled appointments.
• Cancel patient appointments as directed by patients, providers, or Service Center Manager.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Confirm Appointments as needed.
• Perform audits on physician schedules to capture and correct any scheduling discrepancies.
• Process and complete online appointment scheduling
• All other duties as assigned.
  
  

Qualifications

Education :

• High School diploma
  
  

Experience

• Previous experience in a medical office setting
• Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
  
  

Licensure : N/A

Special Skills

• Bilingual in Spanish, required
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment
  
  

Physical Demands

• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have full range of body motion including manual and finger dexterity and eye-hand coordination.
  
  

Environmental Working Conditions

• Continuously handle multiple tasks simultaneously and work as a part of a team
• No conditions of chemicals/fumes/odors and dust/messiness

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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