Bilingual Logistics Support Specialist

Total Quality Logistics; Wade Hampton (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Career advancement opportunities

Referral bonus opportunities

Great Place to Work recognition

Job summary

Total Quality Logistics in Greenville, SC is seeking a Customer Service Coordinator to join our team and learn to be a subject matter expert on transportation modes. You will support daily shipment activities and act as the main contact for our sales reps, handling tasks from pickup to delivery with professionalism.

The role offers comprehensive benefits, including health, dental and vision coverage, a 401(k) with company match, tuition reimbursement, and advancement opportunities.

Qualifications

• 1+ year customer service experience preferred.
• Fluent in English and Mandarin.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service

Bilingual English-Mandarin

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Total Quality Logistics in Greenville, SC is seeking a Customer Service Coordinator to join our team and learn to be a subject matter expert on transportation modes. You will support daily shipment activities and act as the main contact for our sales reps, handling tasks from pickup to delivery with professionalism.

The role offers comprehensive benefits, including health, dental and vision coverage, a 401(k) with company match, tuition reimbursement, and advancement opportunities.