Bilingual Loan Sales Specialist

Regional Finance Company of California LLC; Simi Valley (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Job summary

Regional Finance is hiring Loan Sales Specialists to fuel growth by listening to customers, identifying financial needs, and delivering fast, friendly lending solutions. This high-energy role rewards performance with commissions and strong growth potential within a supportive, training-oriented environment.

You will manage the full loan lifecycle, engage customers across multiple channels, and strive to exceed targets while maintaining compliance and exceptional service.

Qualifications

• High School Diploma or Equivalent.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance.
• Preferred: experience in Sales, Collections, or Customer Service.
• Preferred: bilingual Spanish.

Responsibilities

• Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high quality service.
• Consistently exceed customer expectations by delivering ease, empathy, and encouragement—contributing directly to individual and branch revenue, conversion rates, and customer satisfaction goals.
• Develop and maintain strong customer relationships, guiding them through the loan lifecycle and presenting tailored financial solutions that support both customer needs and sales objectives.
• Own the full loan lifecycle, including repayment and collection activities, while maintaining accuracy, compliance, and operational excellence.
• Engage customers across multiple channels—phone, email, chat, and internal systems to maximize outreach, connection, and sales opportunities.
• Demonstrate a goal-driven, achievement-focused mindset, consistently striving to exceed performance metrics and contribute to branch growth.
• Clearly educate customers on optional insurance products, ensuring they fully understand loan terms, features, and available benefits, supporting cross-sell and product penetration goals.

Skills

Sales

Customer Service

Multichannel Communication

Spanish

Education

High School Diploma or Equivalent

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board! Regional Finance is hiring! We are looking for talented and driven individuals to join our team.

Job Intro At RMC, our Loan Sales Specialists fuel the company’s growth by actively listening to customers, identifying their financial needs, and delivering fast, friendly, and affordable lending solutions. This is a high energy role where your sales performance, goal attainment, and customer impact directly drive your success. Our team members thrive in a competitive, results-oriented environment supported by continuous training, professional development, and clear career advancement pathways. Loan Sales Specialists enjoy strong compensation opportunities tied to individual metrics and team achievements, all while building a rewarding long-term career.

Why work at Regional?

• Regional offers competitive pay! We do our best to show that we value our team members!
• You are eligible for a monthly bonus. Who doesn’t love a nice cash reward for their hard work?
• You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
• All full-time team members have access to our medical, dental, vision and 401(k) benefits!

Average pay range: $23-$26/ hour. Pay range only applies to California residents.

In the Role, You Will:

• Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high quality service.
• Consistently exceed customer expectations by delivering ease, empathy, and encouragement—contributing directly to individual and branch revenue, conversion rates, and customer satisfaction goals.
• Develop and maintain strong customer relationships, guiding them through the loan lifecycle and presenting tailored financial solutions that support both customer needs and sales objectives.
• Own the full loan lifecycle, including repayment and collection activities, while maintaining accuracy, compliance, and operational excellence.
• Engage customers across multiple channels—phone, email, chat, and internal systems to maximize outreach, connection, and sales opportunities.
• Demonstrate a goal-driven, achievement-focused mindset, consistently striving to exceed performance metrics and contribute to branch growth.
• Clearly educate customers on optional insurance products, ensuring they fully understand loan terms, features, and available benefits, supporting cross-sell and product penetration goals.

Minimum Qualifications:

• High School Diploma or Equivalent.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Preferred Qualifications:

• Previous experience in Sales, Collections, or Customer Service, ideally in a goal-driven or commission-based environment.
• Bilingual (Spanish).

Working conditions

This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management. If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf #RGNL

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Founded in 1987, Regional Finance provides services to 450,000 customers annually and provides employment for over 1750 team members and growing. We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging.

Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association.

Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company.

Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.

At Regional Finance, we care about each other, our customers, and our communities and look for each Team Member’s strengths to meet our shared goals. We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

Notice to California Applicants

Regional Management Corp. (“Regional Management,” “we,” “our,” or “us”) respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy by clicking on the following link: California Employee Privacy Policy