Bilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USA

TTEC; Austin (TX); Remote; USD 75,000 - 150,000; Full time

Job summary

Join a leading company as a Bilingual Licensed Healthcare Insurance Agent, providing exceptional customer service and sales support. You'll assist clients in selecting health coverage and resolving their inquiries with empathy. This remote role offers competitive pay and a supportive work environment.

Benefits

All license fees provided by TTEC

Continuing education paid by TTEC

Healthy benefits package

PTO

Tuition reimbursement

Qualifications

• Current Health insurance license in your state of residence.
• Minimum six months sales experience.
• Strong computer navigation skills.

Responsibilities

• Assist individuals in understanding their coverages.
• Provide full lifecycle customer service and sales.
• Respond to customer inquiries with compassion.

Skills

Customer Service

Sales

Compassion

Active Listening

Education

High School Diploma or Equivalent

Job description

Bilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USA

Join to apply for the Bilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USA role at TTEC

Bilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USA

2 days ago Be among the first 25 applicants

Join to apply for the Bilingual Licensed Healthcare Insurance Agent - Spanish-English - Remote USA role at TTEC

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Licensed Healthcare Insurance Agent – Spanish-English working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll Be Doing

You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

As a Licensed Healthcare Insurance Agent, on a typical day, you’ll

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
• Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Complete the sale or renewal of a health plan that best suits the customer's needs - Sales conversions are expected.
  
  

What You Bring To The Role

• Current Health insurance license in your state of residence
• High speed internet (>25 mbps download and 10 mbps upload)
• Minimum six (6) months sales experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation (empathy, compassion and listening skills)
• High school diploma or equivalent
• Strong computer navigation skills and experience, as this role is 100% remote
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• All license fees provided by TTEC as your employer
• Continuing education paid by TTEC
• TTEC offers full-time regular positions. After July 15th, this position pays a guaranteed hourly rate of $24/hour with a performance-based bonus where most earn $26/hour and top performers $28/hour
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
  
  

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

US-TX-Austin

Job

_Customer Care Representative

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications

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