Bilingual Leasing Professional

Morgan Properties; Charlotte (NC); On-site; Full time

Job summary

A leading property management company in Charlotte seeks a Bilingual Leasing Professional. This role involves managing apartment rentals, providing exceptional customer service, and maintaining resident relations. Candidates should have a strong background in customer service with excellent communication skills. Comprehensive benefits and competitive compensation make this an exciting opportunity.

Benefits

Generous Rent Discount

Comprehensive Benefits (Medical, Dental, Vision)

401(k) with Company Match

Paid Time Off: 10 Holidays and Sick Leave

Tuition Reimbursement Program

Employee Assistance Program

Employee Referral Program

Additional Employee Discounts

Qualifications

• Prior customer service experience required; leasing or sales experience is a plus.
• Valid driver's license and good driving record may be required.
• One to three months of related experience/training, or equivalent.

Responsibilities

• Manage apartment rentals, including lease documentation and move-in procedures.
• Attract prospects through tours and effective communication.
• Ensure resident retention and compliance with Fair Housing Laws.

Skills

Interpersonal Skills

Communication Skills

Sales Focus

Education

High school diploma or GED

Job description

Atkins Circle, Charlotte, North Carolina, United States of America

Job Description

Posted Thursday, June 5, 2025 at 4:00 AM

Join Our Team as a Bilingual Leasing Professional – Make an Impact with Exceptional Customer Service!

Are you passionate about helping people find their perfect home? We are looking for a dedicated Leasing Professional to join our team and provide an exceptional leasing experience to current and prospective residents. If you have a customer-focused attitude and a proactive approach, we want to hear from you!

• Excellent base pay: $18.00-$19.00/hour
• $100 New Lease Commissions
• Property Shared Staff Renewal Commissions
• Morgan Essentials - $300 every quarter

What You’ll Be Doing:

As a Leasing Professional, you’ll manage all aspects of apartment rentals, from attracting and assessing potential residents to completing lease documentation and move-in procedures. Your direct interaction with prospective and current residents will be key to our success.

Attracting Prospective Residents:

• Create applicant files, verify qualifications, and submit applications for approval.
• Lead prospects through vacant and model apartments, highlighting features and benefits that suit their needs.
• Process all applicant information within 24 hours.
• Schedule lease signings and complete lease agreements promptly.

Ensuring Resident Retention:

• Maintain courteous communication with residents, applicants, and other stakeholders.
• Walk tour paths and inspect vacant units to ensure readiness for showing.
• Track traffic, availability, and resident interactions daily to maintain high occupancy.
• Promote resident retention programs and maintain excellent resident relations.

Coordination with Office Team:

• Support team goals and assist with property tasks as needed.
• Work collaboratively with the team and demonstrate flexibility with hours.

Marketing:

• Research surrounding community and competition to enhance marketing strategies.
• Assist in mailings, distribute flyers, and shop competitive properties to maintain an edge.

Follow-Up:

• Follow up with prospective residents a minimum of five times.
• Respond promptly to phone calls and emails.

Compliance:

• Adhere to Fair Housing Laws and all company policies to ensure a compliant and ethical work environment.

What We’ll Expect from You:

Qualifications:

• Prior customer service experience required; leasing or sales experience is a plus.
• Valid driver’s license, good driving record, and auto insurance may be required for travel to multiple properties.
• High school diploma or GED; or one to three months of related experience/training, or equivalent combination of education and experience.

Skills:

• Outstanding interpersonal and communication skills to interact with residents and office staff.
• Strong sales focus with an ability to provide exceptional customer service.

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

What You Can Expect from Us:

We offer an exciting benefits package designed to reward your dedication and support your well-being:

• $100 New Lease Commissions
• Generous Rent Discount at any one of our properties
• Property Staff Shared Renewal Commissions (paid monthly)
• Employee Referral Program (Earn up to $750 per referral)
• Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
• Retirement Savings: 401(k) with Company Match
• Paid Time Off: Including 10 Holidays per year and sick leave
• Tuition Reimbursement Program for continued learning
• Employee Assistance Program to support your overall wellness
• Additional Employee Discounts available on various services

Ready to make an impact? If you are ready to join a dynamic team and create a great living experience for our residents, apply today and take the next step in your career with us!

Atkins Circle, Charlotte, North Carolina, United States of America