Bilingual Lead, Member Services & Team Growth

Solis Health Plans, Inc.; Miami, Northern (FL, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

Job summary

Solis Health Plans in Miami, FL is seeking a Lead Member Services Representative to oversee and coach the customer service team, resolve member questions and complaints, and develop procedures to improve productivity and performance.

This full-time, on-site role requires a bilingual English/Spanish candidate, a bachelor’s degree preferred and at least three years in customer service, with supervisory experience encouraged.

Qualifications

• Bachelor’s degree preferred.
• At least three years of customer service experience required.
• Previous supervisory experience preferred.

Responsibilities

• Trains new employees in customer service policies and procedures.
• Organizes schedules and work of staff.
• Monitors calls and customer inquiries.
• Ensures HIPAA and privacy compliance.
• Prepares reports on team performance.

Skills

Customer service

Supervisory skills

Bilingual English/Spanish

Education

Bachelor’s degree

Job description

Solis Health Plans in Miami, FL is seeking a Lead Member Services Representative to oversee and coach the customer service team, resolve member questions and complaints, and develop procedures to improve productivity and performance.

This full-time, on-site role requires a bilingual English/Spanish candidate, a bachelor’s degree preferred and at least three years in customer service, with supervisory experience encouraged.