Bilingual Korean Outbound Member Services Specialist

Astiva Health; Orange (CA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Paid Time Off

Job summary

Astiva Health, located in Orange, CA, is seeking a Member Service Specialist to handle Medicare Advantage inquiries by phone. You will explain benefits, assist with enrollment, and resolve issues while maintaining a professional, customer‑focused demeanor.

The role involves data collection, meeting performance metrics, and strict adherence to compliance. Evening/weekend shifts may be required, with strong emphasis on service quality.

Qualifications

• Excellent verbal communication and active listening.

Responsibilities

• Make 80–150+ outbound calls per day.
• Introduce the company’s services and collect data using scripts.
• Identify customer needs, answer questions, overcome objections, and build rapport.
• Meet or exceed KPIs such as talk time and conversion rate.
• Follow all compliance guidelines.
• Participate in daily/weekly training and coaching sessions.
• Provide exceptional customer service and maintain attendance.
• Perform other duties as assigned.

Skills

Verbal communication

Active listening

Persuasion

Objection handling

Resilience

Typing

CRM navigation

Phone etiquette

Flexible schedule

Rapport building

Korean language

Tools

CRM software

Job description

Astiva Health, located in Orange, CA, is seeking a Member Service Specialist to handle Medicare Advantage inquiries by phone. You will explain benefits, assist with enrollment, and resolve issues while maintaining a professional, customer‑focused demeanor.

The role involves data collection, meeting performance metrics, and strict adherence to compliance. Evening/weekend shifts may be required, with strong emphasis on service quality.