Medicare Member Outreach Specialist

Astiva Health; California; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Paid Time Off

Job summary

Astiva Health, Inc., located in Orange, CA, is seeking a Member Service Specialist to handle Medicare Advantage inquiries and provide excellent customer service to members and providers.

You'll manage 80-150 outbound calls daily, collect data via scripts, identify needs, and strive to meet KPIs while maintaining compliance and professional demeanor. Bilingual candidates fluent in Vietnamese, Spanish, Korean, or Chinese are preferred.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong persuasion and objection-handling abilities.
• Resilience and ability to handle rejection positively.
• Basic computer skills, accurate typing (CRM navigation, data entry).
• Clear, professional phone voice with good diction and tone.
• Ability to work flexible schedules including evenings and weekends if needed.
• Ability to build rapport with members
• Bilingual in Vietnamese, Spanish, Korean, or Chinese (Cantonese/Mandarin) required.

Responsibilities

• Make 80-150+ outbound calls per day (depending on campaign and company targets).
• Introduce the company's services and collect data using provided scripts while adapting to customer responses.
• Identify customer needs, answer questions, overcome objections, and build rapport.
• Meet or exceed KPIs such as talk time, conversion rate, target hit daily.
• Follow all compliance guidelines.
• Participate in daily/weekly training and coaching sessions to improve performance.
• Go above and beyond to provide exceptional customer service.
• Regular and consistent attendance
• Other duties as assigned

Skills

Verbal communication

Persuasion

Resilience

CRM navigation

Phone etiquette

Flexible schedules

Rapport building

Bilingual capability

Tools

CRM software

Data entry

Job description

Astiva Health, Inc., located in Orange, CA, is seeking a Member Service Specialist to handle Medicare Advantage inquiries and provide excellent customer service to members and providers.

You'll manage 80-150 outbound calls daily, collect data via scripts, identify needs, and strive to meet KPIs while maintaining compliance and professional demeanor. Bilingual candidates fluent in Vietnamese, Spanish, Korean, or Chinese are preferred.