Bilingual Korean/English Coordinator, Air Import/Export

CJ Logistics America; Des Plaines (IL); Hybrid; USD 40,500 - 49,500; Full time

Benefits offered by this job

Comprehensive health insurance

401(k)

Tuition assistance

Paid time off

Career advancement opportunities

Job summary

CJ Logistics America is seeking an Air Import/Export Coordinator in Des Plaines, IL. This role is pivotal in filing entry documents, ensuring compliance with regulations, and maintaining communication between clients and Customs.

Key responsibilities include processing documentation, managing shipments, and providing excellent customer service. Candidates should be bilingual in Korean and English, possess strong communication skills and have preferred experience in logistics. The position hybrid with on-site presence required.

Qualifications

• Strong communication skills are essential for coordinating between customers and government agencies.
• Bilingual ability in Korean and English is required.
• Experience in logistics or similar fields is preferred.

Responsibilities

• File entry documents and track air freight movements.
• Coordinate between customers and U.S. Customs for service commitments.
• Ensure customer information is updated and accurate in company systems.

Skills

Strong verbal and written communication skills

Excellent listening and analytical skills

Ability to prioritize, multitask, organize, and manage time effectively

Bilingual in Korean/English

Job description

Position Overview

The Air Import/Export Coordinator is primarily responsible for operationally filing entry documents, tracking and updating the movement of air freight, and ensuring compliance with import and export clearance regulations.

Essential Job Duties & Responsibilities

• Receive, review and process documentation for an assigned base of accounts, and process documents through the system
• Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy
• Process other duties required for compliant release and timely delivery and receipt of shipments after release, cargo delivery set-up, and client invoicing.
• Serve as the single point of coordination between customers, U.S. Customs and Border Protection, and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives
• Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response
• Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed
• Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the time standard specified
• Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources
• Improve understanding and knowledge of the established system, in both its basic and advanced features
• Perform other related job duties as assigned or required.

Required Qualifications

• Strong verbal and written communication skills
• Excellent listening and analytical skills
• Ability to prioritize, multitask, organize, and manage time effectively
• Bilingual in Korean/English Required

Preferred Qualifications

• Previous experience in logistics, cargo management, supply chain, customer service, dispatching, warehousing, administrative work, data entry & analysis, or transportation are preferred.

Physical Requirements

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

What's In It for You

• Salary Range: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $45,000 annually, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience
• Comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, and tuition assistance.
• Paid time off to rest and recharge.
• An open-door work environment that values feedback and collaboration.
• Opportunities for career advancement within a growing company.

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This is a hybrid role based out of our Des Plaines, IL office. Regular, on-site presence is required (4) days per week or as otherwise directed by the company.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Flexible hours may be required to support deadlines or cross-functional collaboration.

Equal Employment Opportunity Statement

CJ Logistics is proud to be an Equal Employment Opportunity and affirmative action employer. We prohibit discrimination and harassment of any type, including but not limited to discrimination and harassment based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Visa Sponsorship

This position is not eligible for visa sponsorship or support for work authorization.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.